|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Made my roots orangethe ends of my hair came out great but the white white gray turned orange 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorWrong color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKim- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Hair color too harshThe product has too many chemicals and seemed to harm my hair. Color is worse than drug store none chemical color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChrista- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we are always happy to work with you to formulate a color to better suit your needs if we are able to. We appreciate you working with us to help you achieve your color goals at home! |
Expected moreThe color for my roots was nice, the length has a silvery tone to it. Not thrilled about that. Was supposed to be a reddish brown. Even with using the stain shield gel, it still stained pretty bad and the wipe did not work. Also—- I looked into this and specifically called the number to find out if this was safe to use during pregnancy. I DO NOT RECOMMEND IF PREGNANT. The ammonia smell is HORRIBLY strong and intolerable. Won’t be repurchasing. Only gave a star because it was required. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlisha- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. We were unable to locate any previous contact regarding product use during pregnancy, and we always advise for clients to contact their physician to determine their eligibility to color while pregnant. We apologize for any discomfort experienced during your application, and we recommend applying any color in a well-ventilated area. Thank you for taking the time to reach out! |
My colorFor some reason the color seems to fade to a copper...like a red undertone. I would rather it to be more Ash Blonde than red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJamie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
EhhJust not happy with the color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLashonna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we didn't get it just right with your color. We want to work with you to adjust your color and get you closer to your goal, and our color experts are here for you every step of the way! Thank you for reaching out! |
BEWARE: Damaged HairI tried the highlights and it damaged my hair but was told that I could not receive a refund because product was sent to me to fix the highlights and it actually took most of my hair out and the highlights didn't even go away. Totally disappointed and very upset that I have to go around each day with clumps of hair missing and unwanted highlights and no money back nor compensation for my damaged hair. I contacted eSalon and explained in detail what happened and that I could send pics but the only thing offered and sent was a moisture mask which I refuse to even open the box. False advertisement with 100% satisfaction. I plan to proceed with further action as I have to deal with my hair continuing to fall out each day. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKym- Thank you for reaching out to us here at eSalon! We are sorry to hear that your custom color and highlight application did not deliver your desired result. Our Color Happiness Guarantee is something we take seriously, and it appears that we have worked with you multiple times to try to find a resolution and have your hair looking its very best. We are sorry to hear that you feel we were unable to help you achieve your color goals at home, but we appreciate you giving us the opportunity to try! Thank you for your feedback and time. |
Not as advertisedSorry, but your coloured dulled my hair and completely washed out all my natural highlights. I won’t be recommending you to anyone. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJana- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly with further information on our color. |
Custom ColorI love the color but for some reason when switching back from medium brown to dark brown my roots did not take (I have about 4-5 inches of medium brown then the rest of my hair is dark brown). Within 4 days of coloring the gray hair around my faceline came back. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan- We’re sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your with further information! |
Disappointed with outcomeThe color I was sent made my hair color darker than I requested and did not cover the greys. It was upsetting how dark the color came out. I was very particular in expressing I wanted to maintain same color but cover my greys. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrenda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |