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Custom Color Set
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66,566 Verified Client Reviews |
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So dissappointedI ordered a color called "intense copper" and filled out the questionnaire completely honestly. I even included photos of my hair so the colorist could make any professional decisions. The product showed up, packaged nicely and very cute. I followed the dying instructions to a tee and ended up with slightly warm dark brown hair. Not anything like I wanted. Not anything like the picture. The drug store box dyes I have tried give me a better color and for much less money. I am so sad, I truly thought I could get the more vibrant shade of copper that I can never find at the store. Now I have brown hair and don't feel like myself. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not workFollowed the instructions to a tee and had a friend help! Didn’t do anything to my hair color but make my scalp appear pink. Made my grays growing in appear pink! Waste of money and time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- We're sorry to hear that our color did not meet your expectations! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Followed instructions completely but came out much darker than it should haveNot very happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We’re so sorry to hear that your color came out darker than you expected! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs. We have reached out to you via email with next steps so that our licensed colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Disappointing, leaves hair waxyI had high hopes for using this product and the color turned out good, however cannot get past the waxy outcome. I used this product yesterday and will never use again. The shampoo that came with this did nothing. It just was not washing out. I used my Biologe shampoo and after two more deep washes I thought I got it out. I had to open my eyes to find the shampoo (as I wasn’t expecting to need it) and when the water ran in my face the product was too...I ended up with irritated eyes even today. After three shampoos I thought I was good, however it still isn’t washed out and still feels waxy. I had to go to the salon today to ask for help, and they recommended a clarifying shampoo to try to remove the residue it has left on my hair, which has cost me more money now. It also left a waxy feeling on my shower floor (have never had this before!). I hope this doesn’t damage my hair and have learned to just stay with the salon for the best outcome. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee! |
Can't get it rightI gave you guys a second chance but once again I looked like Elmo after using this dye so close to my wedding day! I was glad I was able to fix it before then. It was not copper toned red at all. I'm over this service, please don't bother sending me anything else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorena- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t gotten it just right with your color, and we appreciate you reaching out! |
Gray coverageThe overall color was accurate to the picture shown, however, I have a lot of gray hair and the color did not stick to my gray hairs. This isn't the first time I have had issues with this. I have gone to salons, purchased box dye and use different brands of dye and had similar results. If you don't have my issue then you will probably be just fine and really enjoy the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany- We’re sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback! |
Greys not covered see picturesI did my hair today January 16, 2019, I did around my face before anything, then the rest of my roots. I followed the direction to the "T" This product Didn't cover my greys no more then the other Hair dyes I buy. I want to cancel my membership I would like a refund!!!.. Was not worth the money to me. The more I look around my hair I see It's not even the color I want. Looks Dark. LIke i said i would lIke a refund. You can send me a label to send back the empty bottles box. I haven't posted nothing to Facebook yet. I do have pictures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to help get this resolved for you. Please keep an eye on on your email with further information. Thanks for reaching out! |
Doesn't cover greyI had wanted to try this in hopes that it would cover all my grey around my face. However, this did not happen. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Just need highlight kitI wish I could just get the highlight kit unless I specify. It is so expensive when I hardly use any to just color my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for contacting us. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
something was wrong with the hair dyeThe day I received my hair dye in the mail,open it and the bottles where so cold,(like the postal office keep it outside) I couldn't believe how cold it was.so I waited couple of days,then dyed my hair,THIS TIME IT DIDNT COLORED MY GRAYS, AND MY HAIR FELT SO STIFF, HARD LIKE IT BURNED MY HAIR. When I colored my hair 2× before my hair felt amazing, soft,colored all my grays.(LOVED IT,) little disappointed. But I love your company,so hoping that,the company can fix this issue 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. If the color is exposed to extreme temperatures, this can definitely affect the color (color exposed to extreme temperatures should not be used). Please keep your eyes out for an email from us shortly. We will be reaching out with further information. |