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Custom Color Set
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66,566 Verified Client Reviews |
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a little darker than I wanteddarker than I wanted but otherwise fine. I just found I can do my own chemistry with product from my stylist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan- Thanks for reaching out! We are sorry to hear that we haven't gotten it just right with your color. We are always happy to adjust your formulation based on your feedback. Please feel free to contact to [email protected] if you need any assistance. We look forward crafting your next custom color! |
The color is to red and too dark.I ordered a strawberry blonde color and it is clearly shown in my picture. The color I received is much to dark and much to red. It is more of a reddish auburn color. That is not at all like my picture or the color I wished to achieve. Definitely need work on making your red hair more natural. I am a natural redhead and this color is very unnatural. I have achieved much better results in my local store boxes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Appreciate the effort. But waiting for new formulaIt's just so hard to get the chemicals rinsed out. It takes a few days to get back to regular texture, and the color fades with every rinse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too Dark!I want to change my custom color but seem to have lost my editing! Please change my color to make it lighter. it is much too dark (I'm 76.) I would also like to get it sooner than the March 5th autoship. So I can make this change. If you need to contact me, text or call my number; or send me an email. Thank you! (Ooooh, "publish"?? How do I edit? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Grey coverage needs workStill need the color different. Grey coverage lasts 3weeks at best 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- We’re sorry that you were unhappy with the results of your recent color application. We can confirm that your colorist will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
I have very light blonde hair .The last color I was sent made my hair brassy so I was sent another. It was a root color...way too dark...The brassy is gone, but my roots look like I'm growing out my hair color from a darker shade of blonde. All I wanted to do was color the grey ! Please find a colorist who can fix this ! I have waited between colorings because I don't want to over process my hair... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorIt looks very dull I prefer using my mascara 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia- Thank you for your feedback! We are happy to work with you to adjust your formulation to better suit your needs if we are able to. Please keep an eye on your email from us with further information on what is achievable with hair color vs. hair care products, and we can discuss if you'd like to make any changes. Thanks again for reaching out! |
Hair textureAfter coloring my hair, my hair texture was very rough. I've never experienced that before, even with drugstore coloring. Usually my hair feels very soft after coloring, my hair felt very bad after this coloring, even though I used extra conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- Thank you for your feedback. We are so sorry to hear that your hair is feeling dry after your recent coloring session! We add many protective and conditioning ingredients to our salon-quality formula to help protect the hair while coloring, but it is important for hair to be properly hydrated before and after coloring to ensure a soft texture and shine. We are happy to work with you to create a formulation to better suit your needs if we are able to. Thank you for reaching out! |
ComplicatedAfter reading the instructions I find it is way too complicated to follow the instructions, especially because my hands are arthritic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarge - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colour for meI hated my colour, esalon sent me a colour with red in, I ordered purple in it, they said their colour would be better, I hated it and went back to my own hairdressers 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. It is important to note that violet is made from red and blue, so any color formulated with purple or violet will have red in it. Please keep your eyes out for an email from us shortly. We will be reaching out to you with further information to help resolve this for you. |