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Custom Color Set
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66,566 Verified Client Reviews |
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My hair broke offThe ammonia is too strong. My hair broke in half when washing and was so damaged from the color I had to put three heavy conditioners to help it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFrannie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I did not care for this color set at all.The color is dark copper brown, it looks pretty in the picture, but on me it looks terrible. My roots turned a bright auburn red and the rest of my hair is brown, it looks nothing like the picture :( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMisty- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too goldToo golden Want more neutral /ash /beige tones 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
disappointedI have colored my hair for years, so I know what I am doing. However, you need another set of hands doing it with the brush and two bottles when you are supposed to separate your hair into sections, do your ends separately and then blend everything together. It was very hard for me and when I used the shampoo/conditioner that was sent in the package, my hair felt greasy not clean, I ended up having to wash it again the next morning. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy- Thank you for your feedback! We are sorry to hear that your found the at-home coloring process difficult, and it can take some practice to get your technique just right. Our team of licensed colorists are here for you every step of the way. Please feel free to contact [email protected] or call for tips and tricks. We appreciate your time and feedback! |
MediocreThe smell was so intense I gassed my family out of the house for an hour. Hair feels dull now, and easily tangles. The color looks alright but definitely faded after the first wash. I missed some spots but I was rushing due to the smell. Would not use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you for your feedback! We're sorry to hear that our product did not meet your expectations! The scent of our product can be a bit stronger than standard color, as our product is freshly mixed and does not sit on the shelves for months at a time as most color does. For this reason, we always recommend applying in well-ventilated areas wherever possible. Please keep an eye on your email for further information from us. We appreciate you working with us to help achieve your color goals at home! |
The love is gone!Did not cover grays well, if at all with last 4 colorings. Color faded and lackluster within 2 days. Nothing changed with hair care routine and only use sulfate and paraben free products on natural hair. Receiving more suggestions for maintenance product up-sale, however. Sure hope this wasn't all some gimmick to get me hooked on what I thought was a quality product; only to find out they've scaled back on quality to dig hook in for quantity! will be dropping if next order does not produce results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy- We’re so sorry to hear that you were disappointed by the results of your recent color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps and tips and tricks for better gray coverage! We truly appreciate your feedback. |
AwfulI received a package for roots only which was not at all what I wanted esalons questions do not give you options and I don’t like how it’s set up. I called to inform them that I was unhappy and the process to getting them to fix it is not easy. I am a very unhappy customer esalon does not communicate well enough to know what the customer wants. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- Thank you for your feedback! We're so sorry to hear that you were disappointed in your eSalon experience. It appears that you had selected a root touch-up only when completing your profile. We do apologize if there was any confusion when completing the custom color profile. We ask a set of comprehensive questions that help give our team an understanding of your needs, and we strive to make this completing this profile as easy and hassle-free as possible. We are always happy to work with you to adjust according to your needs, and we see that you have spoken with a representative to help resolve things for you. Please feel free to reach out if you need any further assistance! |
Color offI used to love esalon but between getting an order that I had to get corrected and then getting the exact same formula the next time (that I tossed instead of using) and combined with the service I received after, my view on the products and company have been heavily altered. I hope that my experience is an exception instead of the norm. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnie- Thank you for your feedback! We are so sorry to hear that you were disappointed in your eSalon experience. We are always happy to work with you to adjust based on your needs, and it appears that we did attempt to reach out to you multiple times without response. Please keep an eye on your email for a message from us shortly to help resolve this for you. Thank you for reaching out! |
Too darkMy hair came out almost black and it left a thick waxy feel and residue in my hair. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsEva- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not happy with colorI was not happy with the color, it was way to dark. My hair was frizzy after using the color solution. I feel it was too harsh. I am not interested in receiving more hair color from your company. Please unsubscribe me. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDLorah- Thank you for your feedback! We are sorry to hear that you were disappointed in your eSalon custom color. Per your request, we can confirm that your plan is off so you won't receive any further automatic shipments. We are always happy to work with you to adjust to suit your needs. Please feel free to reach out to [email protected] if you need any assistance in the future! |