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Custom Color Set
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66,566 Verified Client Reviews |
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Fake colorMy hair turned out exactly like I did NOT want it to turn out. It was supposed to end up being golden, reddish auburn. Instead, it turned out what I call Kool-Aid Maroon. It was embarrassing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't live up to my expectationsAll the reviews comments and posts made me have really high expectations, so in the result was disappointing. Although it was definitely better then a box dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAli- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly! |
First time and wasn’t pleased at allWas not the color of burgundy at all not one bit just dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It's OkIts ok for the price, just didn't last as long as I'd hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie- We are sorry to hear that your color did not last as long as you expected. Fortunately, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
No grey coverageI followed the instructions and my grey hairs were not covered at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedI found eSalon to be no better than any other box dye. In fact, I would have been happier with a semi-permanent from the drug store rather than the permanent shade from eSalon that was the only one available in the colour I wanted. Although I admit it was very close to my natural shade, it turned out much more drab than the picture. Furthermore, the product has very strong ammonia fumes and there are much gentler box dyes on the market. Will not use eSalon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLea- Thank you for your feedback! We're so sorry to hear that our product did not meet your expectations. We take our Color Happiness Guarantee seriously, and e'd love to work with you to see if we can adjust to better suit your needs if we are able to! We do have a demi-permanent version of your selected permanent color available, and we'd be happy to reformulate for you. Please keep an eye on your email for a message from us shortly! |
wrong color- hard to wash outI ordered dark brown for my roots. They came out auburn/brown... I have to get root touch up at the store to re-do them. Also, when I got in the shower to rinse out the color I had a moment of panic because the dye was stuck in my hair like wax and was difficult to get out. Cancelling my order today. Too bad because I love this idea. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible, horrible results.If I could give you zero or negative stars I would. I ordered a strawberry blonde with lots of red. When I used what you sent me I got brown hair and most of it fried- I have to get most of my hair cut off after using this product. NEVER AGAIN!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
too darkhard to manage color request 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to help get this resolved for you. We appreciate you reaching out! |
Didn’t cover even . Roots to light ends darkOver all the color is ok but as I told them before my roots generally come out lighter than the ends which happened with this product as well, even though I followed the directions to a T. My hair is a bit dry but normal for the process . There was no goopy residue as others say they have experienced. I just want even coverage and I can’t obtain it so I guess I have to go get it professionally done to solve my problem. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarey- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly! |