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Custom Color Set
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66,566 Verified Client Reviews |
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Custom colorThe color is good the coverage not so good. It does not cover like what I've been using for years. I like that it only takes 30 min but my roots still show and the color doesn't last very long. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Root hair colorStill not quite what I wanted in the color. I'm going to wait on getting my next shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMatilda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The color was much darkerI wanted a medium blond and I got brown :(. Very disappointed. I was not ar all happy not did I get refund. So much for 100% guarantee or it's on them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I wantedIt's not the color I was thought I was getting. I already had great brown medium/dark brown hair with red undertones. I thought I was getting a red copper but what I got was the same color of my natural color so I'm very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It's BLACKNot happy at all (actually cried) I'll make sure to make my review public too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecilia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour is never how it should be on my hair and it doesn't cover greys.I have auburn hair and I have tried this product 3 times to give it the benefit of the doubt just in case I didn't do it right or maybe the mix was wrong. I have ordered various medium blonde colours in Copper Pearl and Copper Ash and there wasn't any blonde in my hair when I had finished, in fact it was darker (my natural colour is more golden) and it didn't cover the grey. Auburn hair is notoriously difficult to colour so I think I'm going to leave it to a salon next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnique- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly! We appreciate your feedback! |
Not made any differenceMy hair colour is more less the same as it was before only difference now is you can’t see my root growth, was disappointing to say the least, this maybe suited for many people just wanting a top up in there colour but I was aiming for a change of colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeeley- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not workingHi my color is not working fir me so i would like to discontinue my orders so pls no more color for me. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSukhwinder- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us. Happy Coloring! |
Family loved itThe family loves it...I am not so sure. Still trying to decide. I feel like it was just to close to normal hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
To close to my originalI was so sad that this didn’t work out. I was supposed to get a rose gold for dark blonde. Something that added red to my hair with out it being a crazy transition. Well they matched my hair wonderfully... to well actually. No one can tell that I dyed my hair other than me, hopefully it will work better next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |