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Custom Color Set
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66,566 Verified Client Reviews |
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Didn't like itMade my hair red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I love this product, but...I’ve been using esalon for a couple of years now and I love it, except for one thing. Like many others have said, it is nearly impossible to rinse out. It leaves a waxy clumpy film that takes 5 + washes to finally get out. I keep hoping that they will fix the problem because so many have complained about it, but so far no luck. I am going to try a different company and see if I can get the same great results without the rinsing problem. Hopefully esalon can fix it soon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
not good coverage on graysThe color is fine but unfortunately doesn’t work well on the grays... didn’t cover much... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not a perfect matchI sent a photo in for help matching my hair color and took my best bet but the color was a bit off. Now I have grey roots and mismatched color roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Won’t be doing this again.So disappointed. I held off doing the color for a while and finally did it tonight. While my roots color looks great my ends didn’t seem to grab the color and look weird. I’m just going to the salon as doing long hair at home is a nightmare. Three stars because I really liked the root color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJolene - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Worst experience everThe smell was the start of a bad night. Couldn't finish dying hair, so roots are bright red, rest is old dull red. All fans on in house and all windows open and patio door, didn't help until I dumped the rest down the drain as I showered. Even in shower it burned my eyes and choked me. The dye is runy and ruined clothes and all my bathroom stuff. I prepped as I always do, still ruined everything. Been dying my hair for 16 years, most of those years as red, and never experienced any of this. So angry, and appalled. What a nightmare 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
CoverageI just colored my hair yesterday.I followed the instructions and there are areas that are a different color.My hair color was med brown.I ordered a mahogany brown.My husband said he can't even tell that I colored it. There are places where my gray was not colored even though I saturated it with the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Brown color reformulatedAfter 2 weeks, the gray was prominently peeking through at the temples.That has never, ever happened before the reformulation of the requested color.Only the colorist can determine why it happened. I am clueless. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- Thank you for your feedback! Regrowth is normal at the two week mark, as hair grows at a rate of about 1/2 inch per month. Please keep an eye on your email for further information from us regarding your color and gray coverage adjustments, tips and tricks. We look forward to crafting your next custom color! |
StainingI like the color but not the way it stained my scalp. I even took it to my hair stylist to let her apply it. I think I would have had a big mess had I tried it by myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda- Thank you for your feedback! We are sorry to hear that you were disappointed that the color stained your scalp. This is common with most color (it is less common with lighter blonde shades that have sheerer pigments), as the nature of color is the stain the hair, but our skin can also absorb these pigments. We are happy to assist you if you need any help. Please feel free to reach out to [email protected]! Thanks again for reaching out. |
Not goodI've already written a poor review. I don't understand why I'm being prompted to write another one. But sure, I'll tell you again that your product stinks! It immediately began to fade in a week, by the third wash! This product is no better than the stuff you buy in the drug store or grocery store. And it is way over priced for the lack of quality product I have received. If I were you, I would not waste my time or money on this product. It is terrible if you are looking for something that will adequately cover your grays and not fade. The color was beautiful, the quality...not so much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |