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Custom Color Set
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66,566 Verified Client Reviews |
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Not the colour I expectedDisappointed with the colour. The shine is good though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not a pleasant experienceI enjoyed opening my personalised packaging, but the product left my hair in different colour than expected and it was extremely difficult to wash it off. I had to wash my hair free time and despite using lots of conditioner my hair still felt like straw. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWiktoria- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Very confused as to what the heck this color team is thinkingI politely provided a review of the product I received as ESALON ASKED ME TO. The color was great on the bottom half of my ends, which is what I told them. However, I expressed that the roots looked really terrible and not the color that I wanted. Instead of offering to send me a corrected dye to fix the bad 2 toned application, they notified me they made a new mixture, which was the OPPOSITE of what I expressed in the review. They made the entire color the ash brown (which was not ash it was a softener light brown which quickly became red after I dyed it). I am really not pleased with the quality of the dye either as it faded FASTER than boxed dye and my all over hair color is getting as brassy as my hair was before when I hadn't dyed in 6+ months (which looked terrible). So in conclusion I have 2 toned hair (lighter red top hair) and lengths that are somewhat darker and becoming more brassy. Also should note I use after color sealer to seal the cuticle and prevent oxidizing, wait 72 hours to wash my thin hair after colored hair (which takes dedication because it quickly gets greasy), and use salon formula shampoo and conditioners for dyed hair. Not impressed with the 100% satisfaction guarantee so far! Going to go out and get a box of dye to fix this before the holidays is what seems to be the answer. UPDATED REVIEW 2/10/19: It just keeps getting worse. a 3RD TRY, and the stylists/ customer service associates have ignored me again. I asked for ALL OVER PERMANENT DYE applications on both corrected orders and this 3rd one, they went back and gave me the exact same order as the first order I received which I complained about because it left my head TWO DIFFERENT COLORS. These people seem to be able to get it right, or follow through or listen to any instruction. I am beyond displeased. They did give me the same COLOR as my first order, and ignored all the rest of the instructions and my entire original complaint. 0 of 0 people found this review helpful. Did you? |
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Didn’t get me to a cool beige blondeI’m so unhappy with my results. I take to bleach very easy coming from a dirty blonde natural (untouched!) hair type. And instead of a cool blonde color I was hoping to achieve, I have a horrible ginger strawberry blonde. WTF 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for contacting us! We apologize for any confusion. The product you purchased was hair color, which cannot provide the same results as bleach. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to discuss your color further. Please see your email for further information, and let us know if you need any further assistance! |
Great color but waxy, doesn't rinse outAs others have experienced, the color is great, exceeding my expectations. But have shampooed 4 times since coloring last night and hair still feels waxy. This is especially a problem for me because I have a lot of hair and live in a fairly humid environment so my hair won't dry. I do hope they are able to resolve this issue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I got hot roots!!!I used the color matched for my hair and now I have hot roots. I am going to have to go to a stylist to have it fixed. Very disappointed ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- Thank you for reaching out! We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care members to help resolve your concern. Please let us know if there is anything else we can do to help! |
Cute boxCute box but the color was too dark for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Disappointed!I was so excited to receive my order. Not so much after using it. Color was way too dark. I had blonde hair and wanted to add some very light Auburn/copper. I even uploaded a picture of my hair color. I also had to wash my hair literally 5 times after coloring because the products made my hair so greasy/oily. Disappointed in my purchase. I'll be getting my hair done this week to try and fix it 😐 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution to better suit your needs. |
What a crappy hair colorJust tried my order and it truly suckz, my hair is so sticky, I can't get a comb or brush through it, it's never ever been like this from the salon or from the many colors I've done myself, I would NEVER RECOMMEND this stuff and will never order anymore!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a Customer Service Representative to resolve this matter. Please let us know if there is anything else we can do to help! |
Don't waste your moneyThe chemical smell of the formula was too strong. The gray coverage began to fade after only one week. The directions were followed as directed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please be on the lookout for an email from our Customer Services Representatives to resolve this matter. |