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Custom Color Set
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66,566 Verified Client Reviews |
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Made my hair reddish tone and brighterThe color is reddish tone when I asked for ash it was to keep red out of my hair. Which usually with ash it does. I was upset also to have grey hair still. The color did not stick to the grey nor cover it. I was impressed with the cute box and the fast delivery. I was also impressed with how much color you get it was enough to drench my hair. It did have a strong odor to it which even with my fan and door open I had to step out to breath. My hair is shinier and soft though. So mixed feelings and little upset about it but atleast its not dried out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GreasyLeft hair disgustingly greasy. Washed 6x Still would not wash out Had to put baking soda in hair & rub in before it finally took the grease out. Now they are offering a credit on another box. No thank u. Refunded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I asked forI selected copper. Specifically said I do not want my hair to dark I do not want it to be Auburn. And now my hair is literally the color of cranberry sauce! Horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Wasnt impressedColor faded fast 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not very differentNot very different from the store bought kits. Great company but not quite worth the extra expense. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.We truly appreciate your feedback. Our team of licensed colorists is always available for recommendations, and we can easily make adjustments to your formulation based on your comments. Upon reviewing your profile, we see that you have already worked with one of our color and care members. Please let us know if there is anything else we can do to help! |
Roots seem to have faded alreadyLast time I was happy with the color. This time, it is already fading on my roots. Not sure what the issue is. I'll give it one more try and if it happens again, I'm going to cancel my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPat - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Probably one of the worst hair coloring experience I’ve had.Not very happy with the color at all. If I could attach pictures I would. I stated I would like a color that brightens up my hair, that I don’t like too dark and want to not have any black. My hair color is a medium brown and was currently a little darker than I liked, but not black. Yet After the first coloring treatment with esalon I now have jet black hair. I’m very discouraged and will not be ordering again. Plus the ease of the whole process is a mess. I would be happier with a one step situation and this was many. I’ve used many box colors before with way better outcomes. Also I did use the stain preventive and it didn’t work at all, neither did the one wipe provided. What a mess and I’m very upset! :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGretchen- Thank you for your feedback! We are sorry to hear that your color turned out differently than you expected. Please keep an eye on your email. One our of color experts will be reaching out shortly to discuss your color and see how we can get this resolved for you. We appreciate you reaching out, and we look forward to speaking with you soon! |
Too dark and some residue?I order a dark brown and it was almost black. But a very nice dark brown color, I just can’t pull off such dark hair with such pale skin. Also a section of my ends had some kind of waxy residue left on it that I had to wash 3 times and rinse with acv to finally get out. That has never happened to me before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Horrified at my dark locks.Under the recommendation from my friend, I was interested to try Esalon out but am horrified that I have gone from a warm rose gold to a flat dark brown, with uneven tones. Although delivery was speedy from the USA to England. I cannot say that will be recommending Esalon to my friends & family. I now have an appoint with a colourist to see if she can salvage my colour. God only knows how much this will cost to put straight. As for Esalon’s “100% guarantee or its on us”, I can’t see how to complain & judging by all the negative reviews online, I will have to put this down to a hard & expensive lesson as I should have done more research prior to ordering from Esalon. I am one of many dissatisfied customers. Do your research before joining Esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- Thank you for your feedback! We are sorry to hear that your color turned out darker than you expected. The comments received here concerning your starting color do vary from what was received with your custom color profile, and your starting color indicated (particularly without a photo) is very important for formulating and your ultimate result. Our Color Happiness guarantee is something we stand behind! Please keep an eye on your email- we will be reaching out to help resolve this for you. Thank you for your time. |
It is not what i wantedWRONG COLOR HAS NO AUBURN/RED IT IS DARK DARK BROWN [email protected] 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |