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Custom Color Set
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66,566 Verified Client Reviews |
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Different resultsThis color was my 2nd time using esalon. The 1st color was better this second was horrible. I’m having to get it “fixed” at a local salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJerry- We’re so sorry to hear that you were disappointed by the results of your eSalon color. We are happy to work with you to see if we can reformulate to better suit your needs. Thanks for reaching out and giving us a chance to help you reach your color goals! |
It's okNot to impressed, can get the same results going to Walmart and buying hair color. Only got a 5onz tube of conditioner... I have long thick hair so that was barely enough to cover my scalp let alone the rest of my hair. Thanks but no thanks, I'll go to Walmart next time and spend less. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very difficult to wash outThought my hair was melting! Had to wash my hair 10 times to get product to wash out. Burned my eyes when I was "massaging" it in. Not for me. Trying to figure out how to cancel future orders! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie- We are so sorry to hear about your experience with our product, and we appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedTurned my hair orange, the toner did nothing to help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We appreciate your feedback! We see that you have already worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
Wow copper!My hair went from dark blonde to brown with lots of brassy/orange color. I’m devastated. I just wanted to cover a few gray hairs. I want my natural hair back. I wish I would have never seen you site and been mislead by all the reviews. I should have taken notice that most of the reviews with pictures were those of red heads. No offense to red haired people, your hair on you is beautiful, but not on me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
NoticedI do Like my hair color but i am also Kind of disappointed bcuz it wasn’t as purple as i would of liked it to be. I would of liked the purple to be a little more noticeable but unfortunately it’s not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrianna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
not that greatThe smell was horrendous! And I can get better over the counter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for your feedback! We are sorry to hear that our product did not meet your expectations! Our color is freshly mixed for each order and does not sit on shelves for months as many other colors do, so that scent can seem stronger at times. We recommend applying in well-ventilated areas whenever possible. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange messFollowed the instructions to the word and ended up with orange metallic roots. What was I thinking? I should have read more reviews before I took my chance on this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- Thank you for your feedback! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Very unhappyMy hair looks like a dark mousy blond. I want a refund and cancel future orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for your feedback! We are sorry to hear that our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst everThe color wasn't even close to what I ordered, how do I cancel this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |