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Custom Color Set
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66,944 Verified Client Reviews |
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I had to wait until today ( May 14th)so I waited 2 months to redye my hair with this newest color - as of right now I really like it and am hoping the the color holds true! Awesome coverage Although sometimes I wish there was more than one stain remover packet with each kit ;-) hint hint - there is enough product to dye my hair and my kids hair ( and mine is LONG ( to the middle of my back ) 0 of 0 people found this review helpful. Did you? |
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Perfect matchThe product was paste-like on my part even after using the speccial comb. The container had less product than I expected for $15. Thinking I will pass on this. Other products that I have used are awesome. 0 of 0 people found this review helpful. Did you? |
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Custom Hair ColorI just wish the color was a little more copper. It still made my scalp itch like other hair coloring products. However, it was very easy to rinse out. 0 of 0 people found this review helpful. Did you? |
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1st time I have tried this company's color.Medium brown with a touch of gold; I was pleased with the outcome of this permanent color; when applied it was a little strong in smell and it slightly tingled my scalp. I colored my hair April 18th, it'll be 4 weeks on Monday May 16th, it has started to fade. I will try the product again. 0 of 0 people found this review helpful. Did you? |
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Fading colorLove the product and color, just wish the color would not fade off of gray hair so quickly. 0 of 0 people found this review helpful. Did you? |
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Great qualityI can't use regular permanent dyes cause they make my head itch really bad. But this product doesn't affect me and I can put color in my hair again. 0 of 0 people found this review helpful. Did you? |
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4th adjustment to my hair color, still not right!From too dark to too light, to too dark again... no happy medium! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - We apologize that your color has turned out differently than you've expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not light enoughNot light enough .... comes out yellowish instead of light blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIllona - We are sorry to hear that your hair color turned out darker and warmer than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Not for meMy hair has become very dry from the hair color treatment. I'm cutting my hair and going back to my hairdresser for color and a deep moisturizing and conditioning treatment.. The color isn't what I described to them, it is darker and hardly any red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKari- We’re sorry that your color formulation came out darker than you were expecting and did not enough red. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Wrong color, Brassy!!It was dark red instead of a light/med Auburn & very brassy, didn't cover the little white/gray I have or my roots, in fact it made them darker. & YES, I followed the correct steps & times. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |