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Custom Color Set
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66,689 Verified Client Reviews |
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Not satisfied with colorDid not come out as expected. Was more red no violet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve. We are so sorry to hear that your color turned out differently than you expected! One of our Color Experts has sent you an email to further discuss your color needs. We appreciate you reaching out! |
Not happy with colorThe dates of the color differed on the instructions and the box. The color was not what was discussed, but turned out exactly like the last color that left my hair brassy. I mean exactly the same with zero Ash and a lot of Brass. I specifically spoke to a consultant to address the color that I didn’t like and somehow got the same color. Guess that time was a waste. Use caution! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaclyn- Thank you for your feedback! We are so sorry to hear that your reformulation did not suit your needs. The color you originally selected was a Dark Blonde Golden Mahogany, and your second selection was Dark Blonde Natural Copper. These are both colors with warm/red-based tones. When discussing your reformulation, we previously recommended a salon to better suit your goal of removing these warm tones, as with at-home color you can only mask such tones by coloring over them and making the hair darker, which you expressed you did not want to do. After your consultation with your colorist, you wished to proceed after these things were explained, and we made a slight adjustment to reduce warmth without overly darkening your hair per your comments. We are sorry to hear that this reformulation did not suit your needs. We are always happy to work with you and reformulate if your goals change in the future. A darker color would mask your current warm tones more effectively, however to stay at your current level and remove coppery tones, a traditional salon service would be required. Please feel free to reach out to [email protected] if you have any questions or need any further assistance! |
Not for meTo runny... very messy.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out shortly to discuss your color needs. |
Ruined my hair.I should have known this was a harsh product, because the ammonia smell was overwhelming. I've been doing my own colors at home for 40 years and both my parents were hairdressers, so I know what to do, and I followed the eSalon directions to the letter. The color was not what I ordered to begin with, and it has faded after two washings. The product is no better than a $10 drugstore brand, and all you're paying for is fancy packaging and extras. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia- We appreciate your feedback and we apologize for any discomfort experienced. Our product can smell stronger compared to traditional color as it is freshly mixed per order and does not sit in transportation and on shelves for months at a time like most traditional color does. We recommend applying in well-ventilated areas whenever possible. Upon reviewing your profile, we see that you have already worked with one of our color and care experts concerning your color and account. Please let us know if there is anything else we can do to help! |
Still too darkOn one hand, I really like this system but I am having a hard time getting them to not put too much brown into my color. Last time they adjusted it by sending me a more red color for the ends and that worked but this time I only got one bottle of color and it was the overall color with more brown in it. So pretty much the opposite of what I was hoping. It's still pretty. Just not the red I was going for. There was no warning that I would only get the one bottle of color this time so I'm a little disappointed that I was charged the same price and didn't get what I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCat- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Red tones need to be refreshed regularly to help keep them bright. A colorist has sent an email to further discuss your color needs and see how we can adjust your plan to better suit your needs. We look forward to your reply! |
Didn’t lastMy color faded within 2 weeks of using it. Not enough grey coverage, this color doesn’t work well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
This place is a JOKEI canceled after receiving 1st color that turned my hair BLACK. I ordered red with purple. After canceling. They took $ from my account and said i would have to send product back to get refund as it had been sent out. Next day receive an email that product just shipped. So they lied. It was there and they took my money. I would not give these people your credit info as they are fraudulently taking peoples money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenielle- Thank you for contacting us! We are sorry to hear that your last application did not deliver your desired result! We can confirm that you ordered our Medium Brown Pearl Mahogany, and the gloss (2nd bottle for the previously dyed parts/majority of your hair) was pure tone pearl mahogany (this color did not have any base, i.e. brown or black, in it). You placed your first order under a promotional offer extended to clients joining our recurring Autoship service.. A courtesy reminder email for your 4/11 order was sent on 4/6. You contacted us to cancel your 4/11 order on 4/11 after your order had left our warehouse. Shipping confirmation emails are not received until your package is scanned in at the post office, but the actual shipping process begins before this occurs. We have spoken with you via phone and email to help clarify all of this for you. Please feel free to reach out if you have any further questions! |
ColorToo much red tones. I want blonde tones . If I restart my color pkg again. Red tones can not have. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We will be reaching out shortly to discuss your color needs. |
BummedI was looking forward to the color change and am bummed out about my results. My hair is the same color as it was before I colored it. may be partly my fault cause the color selecting was kind of confusing.. open to trying it out one more time.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we will be reaching out shortly to get this resolved for you. We appreciate you reaching out! |
Not The Color I ExpectedWas supposed to get lightest blonde for highlighting and covering some gray but it ended up turning out very red strawberry blonde. I did everything exactly by the book and watched the video, so it wasn't because I didn't leave it on long enough or missed a important step or anything. I was able to tone down the red with purple shampoo, but in the end my hair is somewhat damaged and isn't near as blonde as I wanted. I even uploaded a picture of myself showing what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We appreciate your feedback. We can confirm that you purchased our Light Blonde hair color, which cannot provide the same results as highlights (which are achieved using bleach). Upon reviewing your profile, we see that one of our Color Experts has already reached out to discuss your color needs further and we are awaiting your reply. Please let us know if there is anything else we can do to help! |