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Custom Color Set
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66,689 Verified Client Reviews |
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Not color I requestedI was really excited about this company, I purchased the color kit and the light set. It came super quick and packaging is amazing. I was emailed a few questions of my intentions. I replied with current photo and photo of what I was trying to achieve. Unfortunately, the base color came out super dark, not much like the picture I sent at all. My hair is naturally a soft black and I was hoping for a brown with copper tones in it and when the kit arrived, the color they formulated seems to have some copper in it on paper. However, after I dyed my hair, there was as very little change only to my roots. The rest of my hair looks black. I’m just upset because my hair had finally grown out to natural color, I don’t have white hair so I could have just kept my natural hair without adding chemicals if I wanted the same color. Now not even sure if to do the light set, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't color RightDisappointed in the first round. The color didn't hold. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The color was way too far off!I wanted medium copper brown and got carrot orange. I followed all the directions. The smell was also awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has reached out to get this resolved for you. We appreciate you reaching out! |
Mix OutcomesCustomer service great. comes in a cute little box, stain guard smells n feels lovely. Colour application was easy BUT THE COLOUR WAS COMPLETELY WRONG! I have natural brown hair, after application I had a gothic look with jet black hair. That said, esalon offered a free colour set. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMozma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnhappyI requested lighter color and it actually looks darker. It did not cover my grays and there was not enough product in the bottle. My hair his very long and thick. Very unhappy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Custom colorLooking to cover grays particularly at both sides right above the ear/face area, didn’t work well at all & not even after 1 week grays are clearly more visible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorThe color matches perfectly for my roots. But I also did the highlights and it didn’t even do anything. I was so disappointed in the highlighting kit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you for your feedback! We are so happy to hear that you are loving your custom color results! We will be reaching out with further information regarding our LightSet highlighting kit. Thanks for reaching out! |
CrapDoesn’t cover grey, didn’t cover my ends well, have mismatched hair. Not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not at all like the pictureThe color was completely off the tone was wrong. Unfortunately I'd have to say I'm very unhappy with this and will be canceling my account.. not only that it burnt my scalp and I have never had that out of 36 years of coloring my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheena- We’re very sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We will be reaching out shortly with further information. |
Custom colour?Way too dark and is brown not Auburn. I asked for a medium Auburn and sent a pic. Way off base 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |