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Custom Color Set
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66,944 Verified Client Reviews |
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Perfect MatchAfter 3 tries, you got it right! It matches my natural hair color, which is what I wanted (to cover gray). My only issue is that it fades. That is my fault for not using a color safe shampoo. I am using a shampoo for thinning hair. By the way, biotin supplements are wonderful for thinning hair. 0 of 0 people found this review helpful. Did you? |
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FriedAbsolutely fried my hair. Feels like straw no matter how much I condition it. I followed the instructions to a t and I'm afraid I'm going to have to shell out more money to chop off the damage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNichole- We’re sorry that you were disappointed by the results of your color application and your hair felt damaged. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wish you made a true platinum.I'm getting way too much yellow. 0 of 0 people found this review helpful. Did you? |
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Easy to useThe haircolor was easy to use and came out the color I expected. I would like it a bit lighter next time though 0 of 0 people found this review helpful. Did you? |
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Nice colorIt took working together to achieve the right color, but they work with you every step of the way to make an awesome color. 0 of 0 people found this review helpful. Did you? |
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GreatThe overall product was really good as lots of people noticed it. However I did find the colour a little too dark for my liking. 0 of 0 people found this review helpful. Did you? |
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Gray coverage not great.Not the right color yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour not lastingMy hair was lovely and shiny and colour was fine, although the grey around my face showed through after a week was disappointed because I was away on holiday that week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry your recent order didn’t provide the coverage you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I really love esalon butSS-07-15V Made my hair brassy right from the colouring. I think I will have to go to a salon and have it corrected. I guess I should have stuck with SS-06-15V, It is very pretty, but over time it does go brassy. But not nearly as this last colouring (o7), my entire head is brass, not the ash like 06. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
First time userThe color turned out to be much darker than I was hoping for. I wanted a more vibrant color. I hadn't uploaded a picture on my first go round, but have now done so, hoping that will get the formula closer to the color I am wanting. While I am not happy with the color per se, I am happy with the overall coverage it gave me, in that it was seamless from my roots to the tips. I am going to give it another go to see if I cant get the right color the next shipment out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - We're sorry to hear that your formulation did not provide the vibrant color you expected. We can confirm that your colorist will review your comments and photo before creating your reformulated shade. If they have any questions, they will reach out to you directly. We look forward to hearing your feedback on your adjusted color soon. |