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Custom Color Set
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66,713 Verified Client Reviews |
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returnI would like to return the items I ordered. please send me the info to do this. thank you Elizabeth 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know your would like to return your order. We have reached out to you via email to discuss this matter further. Please keep an eye out in your inbox. |
Goldie Locks?I specifically made notes that I was trying to remove the gold from my color and all I got was gold. Hard to believe the color was 'made' for me especially based on my comments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair looks black!I wanted to go darker but this dark brown looks black on me! I was upset. Hopefully some color will wash off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAraceli - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I requestedOrdered one color not correct. Opted for a free redo color same just touch darker remains not what requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Really no star black hair who ????mixed this BradleyI would never let him mix again. Maybe someone changed my request because I do not know how someone could make such a mistake. Then the woman who answered my first complaint was rude know it all, what I did to be able to go out in pubic did help a little. It did not do what she said. I thought my hair was ruined.!! It is not great!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKris- We appreciate your feedback. Upon reviewing your profile, we see that one of our Color Experts has already reached out to help resolve your concern. Please let us know if there is anything else we can do to help! |
Not really what I was describingAlthough I appreciated someone taking the time to customize the color, it was darker than the first color and had absolutely no red or golden in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't do anythingThe color didn't last at all. It lasted only 3 days before fading. Very disappointed!!! Not pleased at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTumeka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Cancel my orderPlease cancel all my orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- We truly appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI requested ash blond and the “ASH” you sent me is strawberry blonde and an ugly one at that 😡 I look like a freakin Orangutan 😡😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear your selected shade of Medium Blonde Copper Ash did not provide your expected result. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair color recievedUnfortunately I am very dissatisfied with the color that was sent. The color that was sent is at least a few shades darker than my existing hair. I now have brown hair versus the blonde I desired. The highlights helped some. It this point i cannot recommend eSalon. My overall experience has not been good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |