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Custom Color Set
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66,655 Verified Client Reviews |
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Product has peroxide in it.Nice color but I don't want to use peroxide on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouise- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good product butI have to say this was easy to use and very gentle compared to some other products. I have it 2 stars because the color faded really fast and I use a high end color safe shampoo and conditioner. Because if that I wouldn’t order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- Thank you for your feedback! Our color is custom-blended and can always be adjusted based on your feedback. Please reach out to [email protected] if you'd like to discuss any adjustments, tips, or tricks with a licensed colorist. We appreciate you taking the time to share, and we hope to work with you in the future! |
Disappointed once againLoved the color but after second wash you can see some greys. I am using sulfate free shampoo and conditioner. Not sure what else to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElisa- We’re so sorry to hear that you were disappointed by the results of your color application. We will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots too lightMy roots ended up lighter than the rest of my hair ... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First time colorThe color was a little dark is turned out almost black and the violet didn't last long in my hair. Now it's just a dark brown. I dont wash my hair in hot water either! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happyIts the wrong color. It was supposed to be darkest brown and its red brown. It burned my head and it stunk. I am not happy at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRonda- We’re sorry to hear that our color did not meet your expectations and that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Please let us know if you need any further assistance! |
will never use againThis is by far the worst hair coloring product I have used. It is extremely runny and created a huge mess. I have never had this problem with any other hair coloring product. The odor is so strong. Even with the room ventilated, I had to go to the window for fresh air because it was so overpowering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
WORST customer service I have experienced in a LONG time!I have been a loyal customer of eSalon for 5-6 years. I recently thought I was adding shampoo and conditioner and root touch up to my color order at a reduced price. I was informed I could not get the reduced price bc my color had already shipped. It had not. In fact, I received the shampoo and conditioner and root touch up 1 week before my color. I spoke with customer service at different steps during this past 2 weeks. I was told I could return the shampoo and conditioner and root touch up but that was it. When I expressed how disappointing this whole experience had been and how I have been such a fan for over 5 years but that I will now be considering looking at other companies to get my hair color I was told that customer service would be happy to cancel my account for me! So that is what being a loyal fan of eSalon will get you! They lost a lifetime customer over 18.00!!! I was on repeat auto ship color every 5 weeks and recently began adding products to my orders and I was lied to about why I could not receive shampoo and conditioner at a reduced price and then when I expressed how this was handled poorly bc I received them a week before the color I was basically instructed on how to cancel my subscription. VERY POOR SERVICE!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudra- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to explain and resolve this issue. Please let us know if there is anything else we can do to help! |
Need the lightening kit. It's one dimmensional.As a first time dying, it turned out far better than I expected. It has all over color, it has shine. Although I think the color I ordered is the actual color of my hair, when I look at it, it seems a shade darker than my normal color. I think that is because I normally have natural highlights in my hair and it is not just one color. So right now when I look at it, my hair looks dyed not natural. I probably need to buy the lightening package...but the lightening package is more expensive than the all over dye package which seems strange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- Thank you for your feedback! Please keep an eye on your email. We will be reaching out shortly with further information on our LightSet highlighting kit. Thanks for choosing eSalon! |
ColorCant seem to get the color correct 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |