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Custom Color Set
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66,655 Verified Client Reviews |
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Wouldn't recommendIt's such a strong smell you can't stand it!! And it didn't cover my gray but only for my first wash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not lasting like I’d hoped.It’s not lasting to cover my grays at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLezli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just no.The dye sent for my roots was lighter than the rest of my hair... so either you got the dye completely wrong or you mislabeled the color, either way, this Absolutely did not give me the specified look I desired. It did require me to make an emergency appt with a stylist I am unfamiliar with... which ended in disaster and me having to fix everything myself anyway. HORRIBLE. Never again. Also, I do not recall ever signing up for more than a one time shipment... definitely not after the first situation being so bad. I only came back here because I noticed they charged and shipped more of this. I no longer trust the people mixing the color or labeling the bottles- whatever. Someone made a mistake. I will stick with color that I know exactly what I will be getting and not just trust some sticker on a bottle etc. BUYER BEWARE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t do jobLeft this on the time stated didn’t cover greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Washed outMy color washed out after only 2 weeks at my roots. My dark and gray hair was showing too soon. I will go back to my professional stylist where my color lasts at least 4 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTraci- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI just used your hair color and it did nothing to my hair. I see no difference! I followed the instructions accurately. I'm very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Could be betterIt was more brown tone, not enough mahogany red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BEYOND HORRIBLE!This is the worst experience I have ever had with hair color. Medium brown was very dark brown over nearly completely gray. NEVER should it come out this dark. All I want to do now is strip this off my hair or even shave my head and get a wig. It's that bad!!! The directions tell you to get in the shower of all things to wash the hair color off by bending over backwards (holding your head back)! That only gets more in my face which is also stained all over the place. Hair color is everywhere on everything and won't come off! I am beyond pissed off! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Totally wrong colorThe was far too brown! I am a natural red head and you kept giving me very brown color! VERY UNHAPPY 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDale - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Whitney’s colorI came in with an open mind to this experience seeing as the $35 cost. I set up my profile and chatted with salon manager and stylist about my hair goals (both red heads) and they didn’t get me close to the cooper red warmth I was trying to achieve in the pictures I put on my profile. I do however like the brownish /auburn hues 6.54 they got me. I’m just disappointed with the customizable sales pitch when it’s not at all the case. It’s more like the same risk of boxed hair dye. They showed me color swatch book, I picked cooper color swatch she put that in the Polly machine and it came out completely different color red ! The staff and manager were very friendly and was a fun unique experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWhitney - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |