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Custom Color Set
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66,655 Verified Client Reviews |
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Not worth the moneyI hate it stop sending it to my. I will return it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
This wasn’t the same as the fist time I orderedThis wasn’t the same color as the first time I ordered. I didn’t change a thing and somehow my hair is A LOT lighter almost blond and my hair dye was supposed to be a dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grey coverageThis was my third order and the color lasting and grey coverage was very poor. I had greys left that did not get colored and the color was gone by the second shampoo. If the color does not improve, I will cancel the order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color faded in two shampoosWhile the overall color was good, the gray coverage was noticeably faded after just two washes and fading quickly now! And my hair was very dry and is still trying to recover. Won't risk the reformulation that has been offered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
Thank you for letting me try you productThe product is just not what I like I like to pick out my new color but thank you for letting try it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Asked for no gold undertones and got mostly gold undertonesThe color (medium brown) is VERY dark. Asked specifically for ashy, no golden undertones and got mostly medium gold/brown with a little blue in it. In a flash picture, the blue/brown is there but in the everyday daylight/sunlight - nothing but gold. I will say the color is shiny and the hair feels great, but overall, as far as getting what I requested, 1 out of 5 stars. Final rating of 3 stars is due to the fact that the hair feels and looks great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHilary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Horrible colorI am usually pleased with my color. I wanted a Carmel rich color, instead my hair turned out black. It looks dull and no shine too. So upset. I followed the instructions exactly. Have been a customer for 3 years. So it can't be my application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I wanted a shade lighter, you sent me a shade DARKER!!I hate it, I wanted to go a shade lighter than my hair color already is and told you that and apparently you sent me the same color as my natural hair is only even darker! I had previously had a lighter hair color in my hair already and had to wait 3 months to try yours. Well I did today and even tho I said my natural color is med. Blonde I told you I wanted to go lighter and in fact what you sent me was EVEN DARKER than my natural shade. And to top it off I am stuck with a refill order for touchups on a color I hate. When my gray hairs grow back in they will be even more noticeable!!!😤. I'm going back to Madison Reed, my hair looked a little too strawberry blonde but at least it didn't look practically brunette!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Very disappointedNo difference in my roots and my ends that were green and copper didn't completely improve. They were that color because they were bleached and dyed late last year and I was clarifying to lift the dye out. Both areas should have easily taken and all I got for results were some spotty accuracy in my ends. I can still see green in a lot of areas. I'm not pleased with the product or my results. A lot of time and effort for practically nothing to show for it. I definitely do not want to make further attempts, as the whole point was to balance it out to avoid more coloring in the future so I could return to my natural color, as the reason I chose the color I did, so as it grew out it would blend well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Re: Hair colorI didn’t get the right hair color. My hair is back to super black, so disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |