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Custom Color Set
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66,655 Verified Client Reviews |
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Way too dark!My color kit came with two formulas, one for my roots and one for the rest of my hair. My root area turned out black, when it was suppose to be a chocolate brown color. I now have two toned hair, black roots and brown everywhere else. Not happy at all! Also the color seemed to dry out my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyndsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts will be in contact via email and will be happy to assist in this process. |
Review on my recent purchase.I did not care for the color this time. I wanted to go a little lighter but this is just as dark. Also for some reason, I lost more hair than usual when rinsing out this color. Kind of scared me as I already have thin hair. I'm not sure what happen as I've never had this issue before with your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryellen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts will be in contact via email and will be happy to assist in this process. |
Color is offI requested an adjustment in the color from the past one and it’s just as dark if not darker than three last color. It’s much darker than my natural hair color. I hate it and am going to have to get it adjusted professionally. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNisha - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
FadedNot happy, no longer want any further shipments 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryBeth - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Good liked the concept but... I want no ammoniaI think the product ticked a lot boxes for me. As, I wanted to hair dye process that was better than store bought box hair dye. I felt it was a better process and liked idea being able to pre order my hair dye so many weeks in advance because previously i've found it hard to find the colour i wanted from the store (strawberry blonde/light copper) and i would suddenly need it. Colour was good BUT>>> i don't think the personalization is necessary. I rather for my extra money im spending have a more natural hair dye experience containing no Ammonia and have an extremely low hydrogen peroxide content if possible. Because i suspect i will be dying my hair a lifetime. So, i've decided its not worth the extra money spent as it doesn't the tick boxes for natural ingredients. Currently I feel, the product is hair dye with a lot pretty packaging with my name on it and it's very pretty. 9 of 16 people found this review helpful. Did you? |
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Response From Our ExpertsLianne - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I have LOVED esalon up to this time.I have had perfect success with esalon to date but the color give me was a little darker than I like so I asked them to make it a little lighter. Problem is, it is not covering the gray as well. Maybe something was wrong with this batch, I will try again but am very disappointed with the lighter shade. I can barely tell the difference other than the gray still showing through some (not all, it did cover a lot of it). 0 of 0 people found this review helpful. Did you? |
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Worked ok....The packaging was super nice and I was impressed at first glance. The first bottle was a bit dark, and the second didn't cover grays as well as I hoped. I hope the next bottle I get with adjustments requested will be better for me since this site isn't allowing me to 'turn off' my auto ship plan! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie- We’re so sorry to hear that you were disappointed by the results of your color application. With your order, 2 formulations were sent that were intended to be used on different parts of your hair in the same application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Dark Blonde turned Dark Red-Brown - UGH!After detailing i hadnt colored my hair in many years but remembered i had alot of red tones resulting previously, the colorist made a special potion just for me. I wAs excited to try it and then horrified at the result. I sent her a pic to show her. Surely she can fix this. Oh no. She wants me to go buy color remover and pull all the color from my hair and send another pic before she will even ship out a replacement color. So im supposed to go to work with yellow hair from the removal? Oh no. I said give me a refund and cancel my membership if that is the customer service i receive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMrszT- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was great... until I washed my hairColour looked great upon once dried and styled, lots of compliments and then I washed it a few days after and bye bye beautiful colour hello washed out copper. Won’t be buying again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too RED!Too much red, had to tone it down! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |