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Custom Color Set
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66,944 Verified Client Reviews |
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Excellent match with my hair color.I love the product and the match with my original color, the only problem is that it doesn't cover the greys really well. 0 of 0 people found this review helpful. Did you? |
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Thumbs up!It did a great job and the color was perfect. The only complaint I have is that the color seemed to fade rather quickly. 0 of 0 people found this review helpful. Did you? |
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Came in time!I had originally contacted customer service about returning my product even though it had already been shipped. I had hoped I ordered it to be sent in time. Tracking told me however it would not get here in time before I left for vacation. Customer service was not friendly but I'm happy to report my color came in. I will not have to return it and I couldn't be more excited. Thank You! 0 of 0 people found this review helpful. Did you? |
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JUST LOVED THE COLOR. IT DID NOT LAST LONG. AT MY FRONT HAIRLINE MY HAIR IS BALDI LOVE THE COLOR BUT IT DID NOT LAST LONGER THEN TWO WEEKS. GAVE A REVIEW BEFORE. MY HAIR AT MY HAIRLINE IN FRONT IS COMING OUT. I DONN'T UNDERSTAND IT. ANYWAY I NOT GOING TO PUT ANYMORE DYE IN MY HEAD SO I DON'T WANT ANYMORE ORDERS. PLEASE CANCEL ANY FURTHER ORDERS 0 of 0 people found this review helpful. Did you? |
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My hairThe first bottle was excellent.. So when it came time, I ordered the second cooring but wanted some copper tones to it. Now, my hair looks light burgundy instead.. NOT what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - Thank you for sharing your feedback with us. Upon reviewing your account, we see that you share a home with another eSalon client, which may have caused some confusion. We'd be happy to help, so we've added a free order credit to your account and have reached out to you for assistance. |
Great colour, love the presentation but coverage on grey didn't last longI loved the whole packaging and the personal touches. The colour came out perfect, but sadly after three weeks of colouring my hair, my greys are already back so the coverage hasn't lasted on my grey hairs. Not sure if I'll re-order. 0 of 0 people found this review helpful. Did you? |
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Doesn't last as long as I believe it should.It seems that any type of red fades very quickly! I love the ability to customize but not with red highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for your feedback. Your colorist has adjusted your feedback to help control for fading in your next order, and we look forward to seeing your results! |
Not satisfiedDid not like the color at all. Dried out my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlethea - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Order Still Not Shipped -- it is lateI am concerned because my order is late and my hair looks bad. I am suppose to receive an order every 4 weeks, but instead they are late -- five weeks, which is too long. Timeliness is important. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We're sorry to hear that you haven't received your order yet. We've reached out to you via email to discuss how we can best assist you. We look forward to hearing from you soon. |
ColorThe color was not for me. Please hold any future orders for now. Thank you Cruz Velasco 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCruz - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we've reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |