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Custom Color Set
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66,689 Verified Client Reviews |
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Color not greatThe color I wanted isn't the color I get the grey coverage isn't that great I have had the color adjusted a few times still not totally in love with the color I even bought a product to wash my hair with so I don't get so much red and it doesn't seem to work I give up 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we can confirm your service has been cancelled, as you requested. Again, we apologize that you were dissatisfied with your experience. |
TerribleI am completely disappointed in the way my color cam eout i wasnt given enough product to cover my hair as i stated its very long and very thick! And it didint cover my grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorMy Colorist did lighten the color, per my request, but unfortunately I am still not getting the results I want. The color is very dark, unnatural. I’ve been contemplating going to local store and re-dying, however, concerned about damage. I have been pulling it up in the meantime. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
last colorI liked the color, but it is not covering my grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I do not like the colorI still have not gotten the color I am looking for and it doesn’t do a good job covering my gray hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGloria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
OrangeNo one has this hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we are always happy to work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already discussed your color and service with one of our Color Experts. Please let us know if there is anything else we can do to help! |
Color still to darkI want to change up the color to Strawberry Blonde 8.34. I'm looking for lighter please change formula if you have too. Also the formula was so thick I could not even squeeze it out of the bottle and the bottom of the bottle would not even mix up. This was not a good batch for me this time. All my other orders were great. I'm just changing up the color this next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color sethi the color hardly covered the roots of my hair, my hair is gray mostly , the sides did NOT cover at all even thou it was applied by a friend who is hairstylist. the scalp was burning the whole time while i had the color on and now the skin is extremely dry....Not for me. With all respect i find this color as money wasted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalija- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Uncooperative Customer ServiceI have requested MULTIPLE times to receive the color that I ordered, not the color one shade lighter that the stylist recommended. On my most recent order, I again made it extremely clear that I wanted MY color in BOTH bottles I was purchasing. The only communication I received in return was the auto-response message sent out immediately after sending my request (again). Despite it being sent in PLENTY of time for them to send me what I actually ordered, they still neglected to do so. I was furious when I again opened my box to find that they again sent me only one of my two bottles in the correct color. And despite me having expressed my dissatisfaction to them multiple times, they still have yet to right this situation. So much for the BS "100% satisfaction guarantee." I am extremely disappointed. I love the product. I love the dye, the kit, the fact that it's mailed directly to me, everything about it. Unfortunately, I can't seem to get them to work with me and actually give me what I want. For that reason, and that reason alone, I believe I am going to have to discontinue doing business with this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Nice color with a burnI like the hair color but it slightly burns my scalp and my hair is slightly dryer than dyes I have used bought at the store. Might not be good for women over the age of 50. Also, nowhere on the site to cancel order! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- We are so sorry to hear that you have experienced sensitivity after using our color! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to better suit your needs! Thanks again for reaching out and giving us a chance to help you reach your color goals! |