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Custom Color Set
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66,655 Verified Client Reviews |
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About my last order receivedI was very unhappy with my last order I received. My hair is a very dark brown and should be a light medium brown with gold in it and there is no gold at all!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
So much BREAKAGE!Would not recommend. The only reason I’m giving it two stars is because the coverage was good. There was so much breakage I was worried I was going to have to cut it all off. Thank goodness my hair is thicker. My hair was very healthy, I had only highlighted it twice, and wanted to go back to my natural color so I ordered this set. Followed the directions completely. Then when I messaged in to them about it, all they recommended to me was a hair mask! From them, that I would have to purchase! No thanks, save your money, guys. Go elsewhere. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wore off quickly, roots didn’t color dark enoughNot as pleased as last time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
want to change colorThis is the second time using this coloring and it turns out dull. I would just like to change color to have some shine to it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageThe color came out a little darker than expected and the gray coverage didn't cover at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback |
Harsh !!OMG the chemical smell was terrible !! Burned my eyes , and I could not breathe 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Care Representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark and too redThe color was much too dark and came out a pinkish-red. After a few days and shampoos, it faded a bit, but was still too dark for me. I asked for a lighter color for the next order and was told they couldn’t lighten it as much as I had asked for. Well, I went to the store and bought what I’ve always used before, light natural blond by L’Oreal, and my hair came out to be just what I wanted. This didn’t work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just too darkTried to color my hair at home but felt it was just too dark. Went back to the salon...had hoped it would work but just not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGayle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color faded fastEven with leaving the color on for a longer allotted amount of time than required, within two weeks the color had faded and my grays began to show through again, even with using the color treated shampoo, conditioner and color tint. I also washed my hair in cold water hoping that it would help retain some of its vibrancy but it didn’t help. I’m hoping next go rounds color lasts a bit longer, but the struggle to keep grays covered continues! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UnsatisfiedWhen I first started with esalon, they gave me my color with a 20 vol developer. I’m a freelance makeup artist and hair stylist so I know a thing or two about hair and how to color. After the first four times using esalon, I started to notice breakage on my edges and my front hair line. Since, I am using black hair color them there is NO reason at all why I should be using a 20 vol developer. I figured the high vol of developer is what caused my breakage. I emailed them to change the developer to a 10 so that wasn’t an issue. After each color, I washed my color out and the process has been far from easy. Here’s some of the cons I’ve noticed using esalon color: 1. It takes forever to rinse out. 2. The color feels sticky like glue when trying to wash it out which is not normal. 3. Will cause breakage! 4. Messy! 5. Has ruined my hair! Pros of this color: 1. Fast delivery 2. Friendly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeagan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |