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Custom Color Set
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66,591 Verified Client Reviews |
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Not satisfiedI was excited to try this product but I was sadly disappointed. The product dried my hair out something horrible. The colour I was expecting to see when my hair dried wasn't there either. Over all I am far from happy and satisfied. I have been more satisfied with drug store brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah-Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not Pleasant ExperienceI completely understand that we can’t generalize but my experience was horrendous. To begin the color wasn’t what I expected. The color was pitch black. I read the instructions several times to make sure I got it right, and the moment I applied the product I knew something was off about it. After rinsing I realized that my hair was falling out drastically. It made my hair extremely dry, porous, and almost hay like. The dye lasted about 2 weeks. My hair continues to fall out. Highly disappointed to be frank. I wouldn’t buy this or receive it as a gift. I would definitely NOT RECOMMEND this product due to my personal experience. The packaging was nice, but unfortunately not enough for me to give it a better review. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsNora - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I was going forThis color made my hair darker and more auburn than it already is. I was going for more red and less brown (I already have enough brown), and honestly, other than being darker, it’s not that much different from my original color and almost blends in. I am still trying to decide if I should actually do my whole head or not, I mean maybe I’ll like it but I am pretty disappointed how it turned out. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Orange HairUnfortunately, my hair turned out orange. Hate the color!! I chose very carefully and even added a picture to make sure the color would be correct. Very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color too darkVery dissatisfied, my color was way too dark. Instead of a dark blonde, it is reddish brown. Will not order again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThe color is not consistent through my hair. My roots did not process long enough. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
not totally hookedpretty messy process so be prepared. The color burns a little for me though it didn't with spot testing. I have very baby fine hair and usually in the salon every few weeks for color and trim. This cuts down and makes color affordable which I love. The color itself matched but not exactly what I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I am not pleased with this service at all!!!! Cannot get them to stop sending!!!I have contacted them multiple times to stop the service due to the color being incorrect and I didn't feel like it held up well. After multiple emails and charged yet again and probably 4 colors in the trash unused I am still being charged!!!! And still NO response. This is a scam. 6 of 6 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. We have reached out to you via email to see what we can do about remedying this situation. We truly appreciate your feedback. |
No changeMade no change to my hair color it was much darker than the color I choose. 5 of 5 people found this review helpful. Did you? |
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Response From Our ExpertsPriscilla - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not as expectedNot happy with the color. Too much red/yellow and not as ash. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFrannie - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |