|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Never receivedI haven't received an order since May 2019 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren - We sincerely apologize for the disappointing experience you had with your order. We have reached out to you via email to see what we can do about remedying this situation. Please keep your eye out for an email from us for your next steps! |
Do the allergic test!!!Not for me,I have very sensitive skin and had an allergic reaction 😔 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarmen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. |
The color is not right and it came out unevenugh ugh UGH 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not stayI was not happy with my results 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bad colorThey cant seem to get the colors right membership has been cancelled 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKim - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
To redWish the color was more blonde less red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTamara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots don’t match endsThe only thing I’m a little puzzled with is the roots they are very brown and they don’t match the ends but the way it turned out looks good just not as red as I had hoped maybe I should’ve went with a brighter red in the dark blonde section. But overall the product is great it didn’t feel as damaging to my hair or scalp and the extras were awesome. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMegan - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a deeper Red. We look forward to crafting your custom color! |
Didnt get the color that is was suppose to bei colored my hair and i didnt get the results that i want the color doesnt even look blue black and my roots still show 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnabel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI was extremely disappointed with my color this time. I asked for no red and my roots still came out red and my hair was greasy and stringy when I was done even though I had throughly rinsed it 3 times. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKris - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
The color is no where close to what I put I wantedI wanted a magenta color and the one that it was is just regular black. I could of acheived better results with dye from the dollar store . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeidi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out less magenta than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |