|
Custom Color Set
|
66,591 Verified Client Reviews |
|
Sort by: |
|
Great disappointmentDidn't cover greys. Colour completely different to the shade that I'd requested 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Consumer Box LifeI would like you to quit sending me hair color all together. It lasts about as long as the box in the shelf at the $1 store. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTeresa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
So disappointedI had looked at Madison Reed for a year before trying.. I finally did, initially loved the color and the grey was perfectly covered. Within a week the grey was completely UNcovered.. too soon to recolor and I hate the grey.. waiting to use my drug store color so I can cover the grey again!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorI like how healthy my hair looks after coloring.I am getting frustrated.I want more blonde and revised color has me darker almost dark Auburn.Color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHolly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never receivedI haven't received an order since May 2019 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren - We sincerely apologize for the disappointing experience you had with your order. We have reached out to you via email to see what we can do about remedying this situation. Please keep your eye out for an email from us for your next steps! |
Do the allergic test!!!Not for me,I have very sensitive skin and had an allergic reaction 😔 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarmen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. |
The color is not right and it came out unevenugh ugh UGH 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not stayI was not happy with my results 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bad colorThey cant seem to get the colors right membership has been cancelled 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKim - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
To redWish the color was more blonde less red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTamara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |