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Custom Color Set
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66,591 Verified Client Reviews |
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My gray hair showed up 2 weeks after I dyed it oppose to 6 weeksI want to go 1 shade darker. That might be the original color I received. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color came out nearly black.Color came out nearly black. Will need to change to color several times lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedOrdered semi-permanent but received permanent. Now I have permanent color on my hair. Ughh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
greys Are not completely coveredI love the color but I wear my hair in a short sides and back pixie. Greys are showing quickly even though I wait to color after cut. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVickie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Unfortunately it's all hoax in nice packagingReally had high hopes for eSalon colours and it made me believe that paint will be adjusted according to my specifications and packaging made me believe it's true. And the webpage makes you feel like they know what they are doing... But after dying my hair - getting bright ginger instead of neutral blond I asked - I have to come to conclusions nobody has read my specifications or notes. So regretting my decision to trust this project. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I wantedI have been holding my April box for several months choosing to take a break from coloring. Finally broke as the summer months have lightened my hair, expecting this color to be a light/apricot is red, especially since I have had several adjustments made to make the color lighter and because I understand that you can just lighten dark hair without bleach that is in part why I stopped coloring for several months. Now I fish I had taken a before picture, I am a naturally redhead, some would say strawberry blond, which is back to where I was prior to coloring yesterday. The finish product was about 4 shades darker then I was hoping. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Please cancelPlease cancel this kit. I am experiencing significant hair loss and am planning on shaving my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
I am not happyI followed the instructions exactly. My hair is now reddish not medium blonde. My grey is not totally covered. I would like my money back and my subscription cancelled 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Beautiful color but doesn’t lastI really, really wanted to love this! After following the initial instructions and adhering to the timeframes suggested, the color has already faded just a few weeks later. I didn’t have blonde highlights or grays to cover so there’s no reason why the color shouldn’t have deposited more than what it did. It’s a shame because the initial color (even after it has oxidized) was stunning, it just didn’t last :( Would be more worthwhile to get a Demi permanent from the drugstore for a fraction of the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not worth the moneyWanted to love this product. Gave it a good try-3 or 4 times. the color was not as requested. Customer service did replace, but with a color that was still not cool, but warm with golden/red tones. The colorant was difficult to rinse out-not sure why. Have been coloring my hair for years and never had this problem. The highlighting kit did produce desired highlights. But, I have had better results from other services. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |