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Custom Color Set
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66,655 Verified Client Reviews |
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Real concern, NO REDReal concern, calked 3+× concerned my hair was too dark, Grey, black. Known to E-Salin it was two yrs since colored! Now upcoming order, plus some other items they've added Noone calked me about this. Two weeks, hair is red, GREY throughout & huge grey area on right side, top of hair. 2 weeks, that's it. Now I have to scrape up $150-$170 to FIX this mess. NOONEgot in touch with me. There's Allure & so many more options out there!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKymber - Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair starting falling offMy hair started falling off after using their products. I let them know but I don't think they care or think is from their product. I will not buy from them again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsacni - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
This is my first time to color my own hair!This is my first time to color my own hair at home. Honestly, it wasn't easy nor hard. It took a lot of time though. Unfortunately, I didn't get the result I wanted. My hair has the same color as before. For my second shipment, I requested a lighter color this time and hopefully, it will work out the second time around. Oh, by the way, I love the free shampoo and conditioner. It makes my hair smells so good and very soft. Surely will add the duo on my next shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
I'm trapped!I've asked three times to be let out of this system. Every month I get a perky email saying my color is being concocted. Your site says you're dedicated to my satisfaction. Want to re-read this? Let me out!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for reaching out! If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Still not what I wantMy hair color was still WAY TOO DARK!! This was my 2nd attempt at using this service but I don't think it will ever get right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Very harsh, too dark, pulled redThe good news is the color is beautiful and rich, but way too dark. I specifically asked for an Ash color, and I was sent light brown with a red neutralizer. I tested first, and it seemed fine. Followed instructions to a "T" and it was a very messy process. The smell was HORRIFIC, like ammonia I think but I have a bad sense of smell and yet it overpowered me. My hair came out WAY TOO DARK and RED AS ALL GET OUT, and very very dry. My scalp itched for days after I used it. I am very disappointed and now have to pay for a color correction at the salon because I want to avoid more dry damage if I use a lift to pull the color. I'll stick with Sally Beauty and mixing my own, or out of the box works fine for me. This was not a good experience, and I've been coloring my own hair for 20 years. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Standard hair dye£25 taken from my bank for a standard hair dye. What a rip off! Cancelled promptly will not be renewing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - Thank you for your feedback. We apologize for the disappointing experience you had with the price of our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. |
Furious with results😡I ordered ash blonde to do my roots and it turned my hair red, 😡😡😡😡 I’m very upset with the results, it also dyed all my highlights red. 😡😡😡 I always use an ash blonde color and never had this happen. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair color doesnt stay longI have oily hair and i have to wash it everyday. so the color doesnt stay as well as i would like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadison - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Hair Flashes Red and Customer Service is HorribleI've worked with them stylists to try to fix my hair color during an extended period of time and it hasn't worked through the last hair colorings. They won't credit me back shipping since I don't want the hair color and want it returned but they won't do it because it's policy. I'm returning back the additional order they've shipped out to me. But I lost the shipping cost on that as well. They could credit me back for the last hair color treatment since they say they offer 100% satisfaction guarantee but they never offered it when I was on the phone with them. I can't talk to them anymore because my blood pressure is worth more to me than arguing with them. With that said, have canceled my relationship with esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSantos - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |