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Custom Color Set
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66,655 Verified Client Reviews |
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Don't do it! They refused to follow thru with guarantee.The color did absolutely nothing to my hair. I may as well have colored it with Suave shampoo and a 🍋 lemon. Deeply dissatisfied and I'm reporting them to the BBB BETTER BUSINESS BUREAU. VERY RUDE CUSTOMER SERVICE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointedVery disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdriana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Better than drug store haircolorDefinitely better than drugstore haircolor but could use some improvements. Still not perfect at covering resistant greys. Very drying if you are already struggling with dry, porous hair. Weekly toner treatments are still required to keep it from turning brassy after 3rd week. Also, gloves are too tight. Each issue is still a step up from drugstore brands so I would definitely recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Almost perfect.................butFirst order was almost what I wanted. Tones were a little bit too warm (as I requested a more cooler blue black result). But my colourist is reformulating a Jew colour for me and all will be good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSiobhan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern and we are adjusting your color. We look forward to hearing your feedback about the adjustments! Please let us know if there is anything else we can do to help! |
ColourWould have liked it redder 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I had allergic reaction that cost me a very sore head whilst on holidayI carnt use this ahain my head came out in blisters an sore face i did cancel any more orders but im not hsppy that money taken and more is on its way please eefund my money i dont want this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDelcia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
GrayDid not color my grays the same as the rest... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
made my hair orangewasnt happy with gray coverage, and it made my hair orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsV C. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
too dark, not happyMy color although it says golden brown came out so dark I am not at all happy with it also it looks dry I am not happy at all. The color I thought I was getting is so dark blackish it is awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My Esalon ExperienceI ordered hair color from Esalon and was very excited to try it. The packaging was beautiful. I applied the color I had requested and it was at least 3 shades darker than I had wanted. It looked awful. It was supposed to be light ash blonde. It wasn’t. I messaged my colorist and have heard nothing from them. I cancelled future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. |