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Custom Color Set
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66,962 Verified Client Reviews |
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First time--so soI was very optimistic about trying the hair color. I couldn't afford to pay my normal 200$ for my hair stylist so I thought I would give it a try. The packaging is amazing. Everything comes specifically labeled, and the instructions are incredibly detailed. I followed the instructions as said, and could not wait to blow dry to see the results. I am very disappointed. My roots hardly changed color, and the color itself is very dull. It does not look like I really colored except that it is a shade darker. I have had better results with the color mask and tinted love I ordered before. I was hoping for that glossy color that I usually get, but I didn't receive that. Instead my hair is dull with minimal shine,it had more luster and shine before I colored it. I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
NOT FOR MEI was so excited to try my new color until I actually did. I ordered the lilac & light brown and my hair came out darker than I had wanted with a red hue. There was no lilac to be found. Now I am stuck going to my hairdresser and spending over a $100 to have my hair lightened. If you are looking for something different and stylish, I don't think this is for you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Love the color but not even a month later it's goneI absolutely love how the color came out it was amazing and exactly what I wanted. However, not even a month later and the color is gone. I don't wash my hair everyday and I use color safe shampoo. I had to go to the store and buy a box of hair dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - While we're glad that you enjoyed the initial results of your custom color, we apologize that it faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. We hope to provide you with a color that can better suit your needs. |
Twice not light enoughI have used the color system twice, neither time was it the true copper I was looking for. I will say the color does stay in longer than most important have tried. Just wish they could have gotten my color correct. : ( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorrie - We're sorry that your color did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Trust themI am fanatical about how my hair color looks. I am so picky. With eSalon I was nervous the first time I used it but my touch up color turned out great. Even my family couldn't tell I did it myself. Thank you eSalon, you are saving me money and I look like I went to a full service salon. 0 of 0 people found this review helpful. Did you? |
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Best hair color!I Love this haircolor!!!!! Looks like I spent a lot of money at the salon. The best gray coverage. 0 of 0 people found this review helpful. Did you? |
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Perfect!I have been coloring my hair at home for ten years. This hair color is easier to use and apply, is more gentle on my hair, has better gray coverage, and lasts longer than the drug store version I had been using! 0 of 0 people found this review helpful. Did you? |
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Love itMy hair looks amazing i would recommend this product to my friends and family. 0 of 0 people found this review helpful. Did you? |
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Best hair colorEasy to use, beautyful color, lasts up to 2 months 0 of 0 people found this review helpful. Did you? |
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Great product!Perfect mix as always! Thank you. 0 of 0 people found this review helpful. Did you? |