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Custom Color Set
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66,962 Verified Client Reviews |
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I like it but is still to Dark for me...I love the product with a few more tweets maybe we get right for me... 0 of 0 people found this review helpful. Did you? |
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My colorThis color was just a little to light to cover my gray, but they always correct it when something is not 100% to my satisfaction 0 of 0 people found this review helpful. Did you? |
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GreatcolorI like the color, and that if I want a change it is so easily done. 0 of 0 people found this review helpful. Did you? |
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Hair colorI love this color, I wish the color wouldn't wash off so fast. I notice the grays in just a few washes. I wash my hair twice a week with 90% cold water. Any suggestions? 0 of 0 people found this review helpful. Did you? |
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Beautiful hair colorI love the unique hair color that was made for me. It brings brilliant color to my hair. Just wish I didn't have to color my hair so often. 0 of 0 people found this review helpful. Did you? |
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I almost passed out from chemical smellI will never buy this hair color again. I almost passed out from the chemical smell. My head is still itching today. It was the most horrible experience I have ever had with hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have issued a credit to your eSalon account and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
wrong colorI expect to be either refunded or the correct color kit resent at no charge and on the volume, great maybe a little more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist has reviewed your comments and adjusted your hair color order to better suit your needs. We look forward to hearing your feedback once you try your reformulated color. |
COLORThe color came out great, but it didn't stay any longer then any of the other colors that I have used in the past. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not working for me👎not what I asked for 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
FineCouldn't see a difference from my previous "customized"color. Everything else about the due was fine. 0 of 0 people found this review helpful. Did you? |