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Custom Color Set
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66,591 Verified Client Reviews |
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Color systemThe color system is a little too watery to what I’m used to, but color is good. I like the Classic shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeg - Thank you for your feedback. We apologize the color was watery, however we are happy to hear you are loving your color and Classic Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
New colorThe last time I ordered I chose a new color (blue black) and I was not happy with it. Today, I tried re-ordering a color I've used in the past and I'm having a very hard time making any changes to my previous order ("My Color"). There is NO OPTION to change my color, it seems I can only re-order the last color I selected. What the heck?! The ordering process in NOT user friendly and no option to get assistance! Where is customer support? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - Thank you for your feedback. We apologize for the disappointing experience you had with our website. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |
not what they say it isI did not sign up for auto shipments and cancelled it online...yet they keep coming. must be a scam . beware 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great color but...First...I want to say that the emails and ordering experience was great. The colorist I had helping me was very nice and honest about my color choice and the best way to go for my hair. The color is great! First day afterwards it looked very pretty...but it has now begun to fade and I thought for sure it would last longer. I have only been washing my hair about 2-3 times per week and following instructions to keep it vibrant but compared to store boxes it faded faster. Otherwise great product with a large range of natural looking color selections. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Instructions very straight forward but color was unevenI loved the box with clear instructions and tools. Unfortunately , although I made sure to cover my entire head, roots to end, the color looks uneven. I was unable to use all the color but tried twice to apply and ensure even. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not Great!I followed the directions to a T and I still see grays. I was really hoping this would work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Really unhappySo i ordered cool beige, instead i end up a strawberry red orange blonde, not happy in the slightest 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that one of our Color Experts has reached out to resolve your concern. Please let us know if there is anything else we can do to help! |
Skunk lineIve been following dorections and even emailed for help with color. No response. I had to go to hair salon and get my hair fixed after using my color from esalon. Looked like a skunk..my roots. Also color does not keep. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuliana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not good coverageThe color washed out and I was not pleased. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
ColorThis colour seemed alot lighter than the last. Didn't have the dimensions I loved the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariLee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |