|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
It's okI have never received a compliment after I used this hair color, but maybe that is a compliment? I guess if no one noticed then it must match pretty close.. I will buy again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlice - Thank you so much for reaching out to us with this feedback.We truly value your time and look forward to hearing from you again in the future. |
Still too darkStill much darker than I desire, but the red has toned down some. Also I guess I never realized this was root only. I use it for all over! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Worst hair color I ever usedI have been coloring my hair for over 30 years with Loreal products and for some dumb reason, decided to give this a chance. What a mistake. Instead of my hair being light auburn, it is dark brown with barely a hint of red. The gray coverage was not good either. I'm going to wait a few days and try to fix this mess with my $8 box of Loreal which gives me the color I expect, covers the gray much better and is much easier to use. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRosemary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
A little lighter?I like the product bit need to have a bit lighter still. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDorothy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color setGreat package. Color however didn’t fully cover all of my greys, and the roots would have to be colored sooner then anticipated. Also, it looks like the color is not very persistent, it is getting lighter with every wash. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTanja - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not really worth the moneyLast time I ordered my color it took over a week to get it. The color itself was good. What it boils down to is that it cost me over $30 (with shipping), for a color that I didn't even get for over a week. Not esalons fault... just reminded me I could get a similar color for $10 at a neighborhood store and not have to rely on USPS for it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDanielle - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experiences. |
Not so happySo again my custom color is way darker towards brown than I expected. I really hate it. This makes my hair feel weird and it seems hard to rinse out. Still felt weird after shampoo and conditioner. Definitely won’t get this ugly color again! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJulie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The red color, only took to my roots....The rest of my hair is total Black...very disappointing! At this point I'll have to cancel my account & get my hair done by the professionals. So upsetting...:(. I was so excited to get a new color & it was perfect timing, seeing February is Love month...It's all about Red! I have ordered several times before & was very impressed with the color outcomes...but today, not so much! Update as of October 22, 2019, I received the color replacement...& the same exact thing happened! The red color only took to my roots! The rest of my hair is black! So embarrassing. 0 of 0 people found this review helpful. Did you? |
|
2nd Batch2nd Batch was good still did not cover that welll 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDana - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Loved the colour....butAbsolutely love the colour. A real ash brown, without any red tones. However, it doesn't last long. It fades very quickly. I have followed further instructions from my colourist, but it hasn't got staying power. The colour bleeds badly with every wash. I'm experienced in colouring my hair, as I have done so since I was 17 years old (I'm now 58). Usually I do have very good results at home. My roots very quickly become much lighter; within 2 weeks! I can get longer lasting colour from shop bought dyes, although I cannot find a true ash brown. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |