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Custom Color Set
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66,591 Verified Client Reviews |
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EhhhhI was excited to try this, and I really do like the shade. However I don't think this is the best dye. I followed the instructions. I was going maybe one shade darker and a little warmer than my current hair color. The custom instructions said to do basically a root touch up. Which I did. Unfortunately, as I suspected it might, by following them I ended up with hair darker at the root and lighter at the ends. It also did not fully color areas in my lengths. It's okay because it just looks highlighted, but I really was going for full coverage here. I also found that the dye stings a bit. I also think it has made my hair a little more oily. I already have an oily scalp, I didn't need more. I am glad I tried it, but I don't think it is better than competitors. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ColorI did not like the color and was not contacted. Received another kit didn’t order it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I wanted it to be darkI feel like this is exactly the color I had only now the blonde is matching. Very disappointed. Wanted darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The toner calms a small bitIt’s still an orange color for at least a month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more orange than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So unhappyI hate my color that was chosen for me , Dark brown. I could of used a box dye at home if I wanted Dark brown.I was thinking my hair would be a beautiful new color and nope just brown.I will not purchase again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution to have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
You are rip offsAfter using your hair color I was not happy with it I said don' send anymore so I just recived another one and I called my credit card company to block you from billing me. It's overpriced crap so keep your product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Fried my hair/Horrible customer serviceProduct isn't right for my hair. It has fried the ends of my hair, not very subtle. I use products that are more gentle and/ or have products that protect your hair when using any type of blondes and the review I did I specifically mentioned that. I cancelled my membership and received emails with blank responses and still was charged. Horrible customer service. It's like they are robots and just turn you off when you speak. No support and no customer service 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
So Upset!This was not at all what I wanted and had hoped for. I went into this experience hoping that my hair would look great and instead its a dark mess. It feels so dry and the color is too dark for my pale self. On top of that.. My package was damaged and had to be retapped by I think the post office. I am not even sure and the items looked as if they were thrown in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrysten - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Root color was way too darkThe root color they gave me came out extremely dark and did not blend at all with the end color that they gave me. It made my roots look worse than when I started. I meticulously followed the directions because blending was a concern of mine but it didn’t make a difference the root color was much too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Product ColorColor was so awful I CANCELED my account PLEASE do not send any more product. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |