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Custom Color Set
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66,962 Verified Client Reviews |
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Love the colorLove the color but I have developed a sensitivity to hair color. I need to find a chemical free formula. 0 of 0 people found this review helpful. Did you? |
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Gray coverageGray coverage only lasted one week. Color was more dark brown than dark auburn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
My colorIt was a good match for me. My hair just grows too fast and my grays are hard to cover. I would like to try something redder. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We see that you worked with your colorist to craft a formulation for increased red tones, as you requested. We hope this adjustment is more to your liking and look forward to hearing more of your feedback in the future. |
Not vibrant at all! Fades very fast!I tried the esalon hair color. I thought the quiz to determine your color was way off on a lot of things. This will affect your end results. I tried the first color they sent. It faded out fast!! Much faster than drug store color. I gave a review on the color and stated that. They said they would alter the color for the next month. The color was exactly the same. Now I want to cancel and I cant figure out how to do so!!! Very frusrating! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalissa - We're sorry to hear you were disappointed with your experience. Per the information in your Personalized Instructions, we would like to confirm that we adjusted your color to a darker version of the original for longer lasting results, but the name on the color label was the same because the adjustment was in the same color family. We also cancelled any future orders upon your request at the time. We recommend that you try the free color we made for you, which has a shelf life of one year, and would gladly make further adjustments if you were looking for a different color. |
Not convinced color quality&healthiness, NOT shiny & nice smelling afteri did not see any evidence that the color was custom-made for me or a any healthier version of the store-bought colors (as their ad claims (stop buying generic colors...)). That was what I was looking for when I bought this color. My hair did not shine after coloring, which is very important for me. The conditioner did not smell nice. The color itself smelled terrible. I liked the skin protection cream before coloring. The after-color skin cleaner did not work well. Also, there was not enough hair conditioner provided to use until the next coloring (at least 4 weeks like L'Oreal does) - it was just one-time use. The packaging was nice - and I think that was the main thing they tried to do differently. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTali- Thank you for contacting us and sharing your candid feedback. We apologize that you were not completely satisfied with your eSalon experience. Once unique benefit of our service is that we can adjust your color based on your request. Our Demi-Permanent dyes are ammonia free while our Permanent dyes contain ammonium hydroxide, a solution of ammonia in water. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use, such as Ethanolamine. Again, we apologize that you were dissatisfied with your experience. |
Just ok colorThe color was way too red for me. I am thinking I need to move to a straight medium brown to dark brown. The red was just too much, especially at the roots. 0 of 0 people found this review helpful. Did you? |
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Hair color review.Loved the color, but it hasn't held the color any better than my normal over the counter 0 of 0 people found this review helpful. Did you? |
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My hair got darker but did not cover white hairReally bad experience because I was expecting better results after all the process , it did not cover my white hair at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCzarina - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
my colorAlways consistent color and dependable product for gray coverage. Thank you! 0 of 0 people found this review helpful. Did you? |
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BrilliantBrilliant hair dye. Covers grey well. 0 of 0 people found this review helpful. Did you? |