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Custom Color Set
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66,591 Verified Client Reviews |
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Not blonde- it’s orangeMy hair is now orange! Hate it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colour didn't takePut on my roots only (as instructed by the package), left on a full 30 minutes as instructed. Didn't cover the gray at all. I asked for an ash blonde and it just didn't take. The staff is very helpful but I ended up going to a beauty supply store close to me and purchased what I needed and it did the trick. It was a bit difficult to navigate the process to cancel this plan as most of these online sites are. I do have difficult hair as it pulls a lot of red tones so it's not really e salons fault it is tough to do just from a picture. I'm sure most people can be happy with their purchase! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color isn't strong enoughI love the concept of customized do-it-yourself hair dye. However, both times I've used eSalon's product, the color has not turned out right: The result was just a slightly augmented version of my previous hair color, rather than the dramatic transformation I was looking for. What I've come to think is that the dye just isn't strong enough to provide solid coverage. Here's an example: I recently got the Medium Brown Mahogany Pearl color and applied it to my dark blonde hair. The result was a plain light brown with orangey undertones. The mahogany tone and the dark shade were pretty much lost on my blonde hair. It's almost as if I can see my blonde hair showing through the dye! I don't think I will be using this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNaomi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
changed color - bleached out my hairI had been a member since 2016. This last color - they totally changed my formula with no warning. Instead of a copper color which is what it had always been, I now have bleach blond roots that do not match my hair. No, I did not do a color test bc it had always been the same. The products have changed. I'm frantically trying to get to a hair salon to have it fixed! I doubt this will be posted but you need to WARN your customers that the color forumulas have changed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Getting ThereI'm getting used to their technique and product but it's taking long than I would have liked. The color still isn't quite what I want but it much closer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
OmgThis product gave me hives. They started out on my ears then covered my whole body. I even had the hives in my eyes. Took 2 weeks before they started to get better. I itched so 👎 bad. I was going out of my mind itching. Nothing helped. Well, alcohol helped me a bit. I have scars from the hives...😒. Wouldn't wish this on my worst enemy If you have even a slight allergic reaction to hair dye. Don't use this. I do love the color and the coverage. But not worth the agony and mind blowing pain and itching. Hives leaking gross sticky stuff. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery |
It's okI have never received a compliment after I used this hair color, but maybe that is a compliment? I guess if no one noticed then it must match pretty close.. I will buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - Thank you so much for reaching out to us with this feedback.We truly value your time and look forward to hearing from you again in the future. |
Still too darkStill much darker than I desire, but the red has toned down some. Also I guess I never realized this was root only. I use it for all over! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Worst hair color I ever usedI have been coloring my hair for over 30 years with Loreal products and for some dumb reason, decided to give this a chance. What a mistake. Instead of my hair being light auburn, it is dark brown with barely a hint of red. The gray coverage was not good either. I'm going to wait a few days and try to fix this mess with my $8 box of Loreal which gives me the color I expect, covers the gray much better and is much easier to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosemary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
A little lighter?I like the product bit need to have a bit lighter still. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorothy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |