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Custom Color Set
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66,637 Verified Client Reviews |
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Worked really goodIt is a good product and works well. I wanted more of a burgundy color. This color was more copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
CharleneWas easy to use but darker than I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlene - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did not do a good colorI followed instructions exactly and set timers - did not color grey this was supposed to be ash brown color and my roots turned out gold light brown - plus the conditioner packet wasn’t very good either will not be ordering again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
did not last at allI usually use $5 hair color from discount stores and it last at least 4 to 5 weeks. The esalon didn't even last 3 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
do not use if you have very long curly ha iI checked very long curly hair, I ran out of the color formula when I was 3/4 thru. I tried to stretch the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for your feedback. We apologize for the disappointing experience you had with the Custom Hair Color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover greyI went to go and cancel my order because I realized this product was not covering my gray more than a boxed drugstore product. The representative talked me into getting one more month, for free which I did. She said that they would make it so my color would last longer but it did not. When I went to go cancel the rest of my orders the representative was rude and very easy to let my business go. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSue - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It smelled really strongSeems that it’s got something strong smelling and it tends to burn my nose and eyes, like the old Toni perms! I thought the ingredients were good for your hair and not damaging? I even had some hair loss for a couple weeks afterwards 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
colorthe color was fine, but your color washes out every shampoo, within 3 wks,, its terrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Mistake in orderAll prior orders have been great. Last one was not mixed with brown and only had the golden color. I could not use and went to salon. Have gone to salon again. But coming back soon for a retry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrene - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Poor customer serviceI sent an email several weeks ago and never heard from anyone about adjusting my hair color. This is quite disappointing. I will no longer be purchasing any hair products from eSalon. I was hoping this would turn out to be a positive experience and it has not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandi - We are sorry that your hair color turned out different than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |