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Custom Color Set
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66,655 Verified Client Reviews |
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Color to darkThe color did not work for me. It was to dark. Then I got a perm and that destroyed my hair and pulled all the dark color out . That was a good thing. I would like to get the color I am left with. I will try to send a picture . Please do not send me any automatic refills on anything . I don't need them. I do like the product the color lasted . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Too darkColor is staying and covering grey but was too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFarah C - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover my grayThe color didn’t cover my grays and wasn’t what I expected. Got better coverage and color from my drug store brand 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie P. - Hello, I am so sorry that you didn’t love your hair color. One of our colorists will be happy to discuss a possible reformulation with you. You will be contacted shortly. Thank you for your patience. eSalon Team |
Not natural lookingWasnt very natural it had a red to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
did not usedid not use as it is not what I thought I ordered, only wanted to highlight this time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Jane - We're sorry to hear that you were disappointed by the product received. We are happy to further assist, per our Satisfaction Guarantee. We will reach out to you shortly with more information |
order not receivedAccording to your shipping confirmation email, my products were delivered to my home, via USPs on Friday November, 8 2019. They were not. It is a holiday weekend; Veteran's Day so perhaps the mail is a day behind and it will show up tomorrow. I will contact you again if it does not. I am using the review section because I could not find a way to contact you otherwise. Thank You, Nadirah Shakoor email - [email protected] 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadirah - We truly appreciate you reaching out about this. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too light and not enough grey coverageI was looking forward to the colour change but it came out lighter than indicated in the personalised colour chart. Now I have a light brown shade at the parting of my hair and it looks disastrous. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNiranga - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not happyIt did not cover all my gray hair . I'm not happy with this product at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Inconsistent, messyI was recommended this product my a family member and I thought it would be a great way to color my grey at home and save a trip to the salon. Although the instructions are straight forward and it comes with everything, I found it messy and ruined my shower curtain. I also found the color to be very inconsistent even though I followed instructions. I will stick with the salon to avoid the mess and have a better outcome with my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color sent too darkI am very disappointed, I order first time and was too dark. The second time I made a request to be lighter, but they send me the same color. Now my hair is too dark had to go to the hair dresser to fix it. That is the reason I want to cancel my subscription! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |