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Custom Color Set
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66,591 Verified Client Reviews |
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Does not cover greyI went to go and cancel my order because I realized this product was not covering my gray more than a boxed drugstore product. The representative talked me into getting one more month, for free which I did. She said that they would make it so my color would last longer but it did not. When I went to go cancel the rest of my orders the representative was rude and very easy to let my business go. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSue - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It smelled really strongSeems that it’s got something strong smelling and it tends to burn my nose and eyes, like the old Toni perms! I thought the ingredients were good for your hair and not damaging? I even had some hair loss for a couple weeks afterwards 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
colorthe color was fine, but your color washes out every shampoo, within 3 wks,, its terrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Mistake in orderAll prior orders have been great. Last one was not mixed with brown and only had the golden color. I could not use and went to salon. Have gone to salon again. But coming back soon for a retry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrene - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Poor customer serviceI sent an email several weeks ago and never heard from anyone about adjusting my hair color. This is quite disappointing. I will no longer be purchasing any hair products from eSalon. I was hoping this would turn out to be a positive experience and it has not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandi - We are sorry that your hair color turned out different than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Barely any differentThe color can only be seen in bright light and i wanted something more dramatic 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMorgan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nothing happened.I was trying to go slightly lighter/ more copper toned. Absolutely nothing happened. I just put chemicals into my hair for it to be the same color. Waste of money and time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrancheska - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It wasn’t as good as I hopedWhy is it so hard to get really ashy tones!? I was hoping for a light to medium ashy blond and ended up with a warm brown. I stayed with an accidental super light blond that was very brassy. I need help toning this situation. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMcintyre - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Darker than expectedI think for the desired look I was/am trying to achieve, I need to visit an actual salon to have my hair lightened and coloured properly. This was way too BROWN for my liking. Depositing colour doesn't LIFT-- so if you're a brunette wanting to go red-- no.... just no.... go to a salon! If you need a budget friendly pick-me-up to cover a few grays or freshen up your current colour without expecting a transformation, then esalon might work for you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarion - Thank you for your feedback. We're truly sorry that our color did not provide the lift you expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not happy with color I want to opt outNot a fan the color is only slightly different from my natural color. No highlight options, and I can’t figure out how to stop all future shipments. I hate that I had to enroll just to try it once and now I can’t opt out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re so sorry to hear that you were disappointed by the results of your color application. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |