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Custom Color Set
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66,615 Verified Client Reviews |
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didn't like the color even if I'd use the same combinationI didn't like how my hair looks after this kit 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never received itI live in NC Tracked the package leave NY to Las Vegas NV to ILL to PA? And then it noted that wasn’t logged in? I guess I won’t get it in time for the wedding tomorrow(?)!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEip - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good but not enoughStill having some hair very resistant to the color😓 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMagaly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Try #1First time for this all, trying to cover my gray. Was not happy with it, looked dull & dusty. But I will try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn't cover the grayThis color set looks good on the top layers but does not cover the gray hair underneath the top layers. When I wear my hair up, the gray really shows. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Way to darkI was not happy with the color. It was very dark for me and it does not look good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color changeI didn’t like the color I received. It didn’t seem to give a very good overall color or cover my grays well. The color did not seem to be a change from my previous color. It ended up leaving my color more golden/orangey rather than a dark chocolate brown that I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not wantI wanted to change the color you sent it but you went ahead and sent it anyways. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe truly appreciate your feedback. We are sorry we couldn't adjust your color on time. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Would have like it to be lighterI like the hair products to color my hair that I was sent. They smell better then store bought brands and the quality was good. But my hair turned out darker then the color I am use to and not so happy with that. My hair is usually much lighter when I color it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I really wanted to like itI’ve seen this is on social media for a long time and was very excited to try it. It fell far short if my expectations. I customized an icy darker auburn. I chose gray coverage. It didn’t cover my grays at my roots. But, the dye did change my root color. The rest of it? NOPE. So, my roots are a nice color, except grays are still visible, and my “ends”, which include all hair but the two inches around my crown, didn’t change one bit. I won’t purchase again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |