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Custom Color Set
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66,615 Verified Client Reviews |
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Color Red ReviewI love the color but it is not lasting more than 2 weeks b4 I have to redye. Do not want to put that many chemicals on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris - We're truly sorry that your hair color did not last as long as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not what I expectedI ordered a dark chocolate brown being that this is the color I both dye my hair with at home and what I ask for in the salon. I recieved my box and followed the directions exactly and yet when I finished my roots where a medium bright red and none of my gray was covered. Now I have to pay more to fix this. Will be cancelling my subscription. The shampoo was very pleasant. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair was a messI put my colours on my hair. It went green at the top of my hair. It was very dry too. So had to pay out for a hairdresser. So i think i should stop using your colours has they all have make my hair dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Did not cover grayWas hoping this would be a gentler hair color than drug store bought - it seemed to be, but unfortunately it didn’t do as good a job of covering my grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Extremely DisappointedAfter watching Brad Mondo's video I was so excited to try this hair color, so I ordered it. I ordered dark brown golden mahogany, and it did nothing to my hair except mess it up. It made my roots turn lighter and did nothing to the rest of my hair. There is no mahogany in my hair what-so-ever, and that's what I was really excited for based on the picture. However, the kit was cute and easy to use, but I probably won't be ordering again unless my hair can be fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not full coverage on grey hairDidnt cover grey hair for long. Less then 2 weeks and my grey hair is back 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaime - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI was sent the wrong color. I wanted the red color that was brighter. This one is too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Highlighter turned hair blue/grey-Awfulcolor was fine but highlighter even following all directions exactly turned my hair blue/grey it was awful! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarin - We’re so sorry to hear that you were disappointed by the results of your Light Set kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty but sadly, not my colorIt was a pretty color, but for the money would have hoped for a closer match. I will try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
poor qualityThis is terrible hair color. It doesn't cover even after leaving it on for 45 minutes. I have had the color reformulated twice -- still terrible. The first order I received was great but after that they have all been horrible. Maybe it's a trick to get a person hooked on the plan - send one good bottle and all the rest are junk. Don't waste your money! This is a terrible product. Now after spending 45 minutes coloring my hair I have to do it again to cover roots. What a joke. I wish I had never been so stupid as to purchase this product. Don't believe the ads - it's a terrible product. I would give zero stars if I could. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |