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Custom Color Set
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66,637 Verified Client Reviews |
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Color doesn't lastThe red falls out of my hair within a couple of weeks and the entire color goes drab within a month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We never like to hear that our customers are unhappy with their color! We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Too Red instead of a soft blondeTried 2 times this time and getting redder, have the tints and nothing seems to take the red out. It’s a strawberry blonde now and dislike it very much. I will stop for now and pull the color out and add the color I need. But Thank you. It’s just not working, like it used to with the lightest blond. I have tried to explain but noticed no change. So thank you 😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too much REDI have been trying to change my hair to Medium Blonde (Ash). I have used the kits you sent me except for the highlights. I don't want to put blonde highlights over red hair. I am sure that the red is from my medication. Do you have any other ideas for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
CancelI want this account canceled. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Still not the color I'm wanting.My hair is still coming out that copper color.. I just don'e like how it looks at the end. It's disappointing because my hair feels so soft and looks so shiny after, that I wish the color would turn out!:( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not cover the gray as I needed it to.Aside from the color being too light, which I assume eSalon can do, the color did NOT cover the gray. This is the reason why I started going to a salon years ago to get a better product that covered my stubborn gray as opposed to the L'Oreal or similar you can get at the grocery store. We'll see if they can improve on that, but I'm skeptical. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
It was okayThe color didnt stay long i know if i was not right shampoo but it was alright. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Unsatisfied/disappointedDidn’t cover my grays 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We are sorry to hear that your gray's were not covered. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color nice but seems to dry out my hairMy hair has always been oily but the products have dried out my hair too much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. Your eSalon Team |
UnhappyThis color set made my whole head of hair feel very waxy and greasy. It took two washes to get my hair back to normal. I followed the directions exactly and I have never experienced this in my life. I will ask for a refund and also cancel future shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair felt this way after coloring. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |