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Custom Color Set
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66,637 Verified Client Reviews |
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Color stayingAlready my color has faded. The ends are already brown. The instructions were hard to under stand. It should have left the ends stay in longer. I had my whold head with color fro only 10 min. Twice I have not liked this color. Very exspensive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMONICA P. - We’re so sorry to hear that you were disappointed by the results of your color application and your personalized instruction. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too lightColor made my grey roots too light and didn't give any shine like my past colors. Had to switch back to a darker color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa I. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI colored my hair Dec 1 & today is 17th...it is lightening up where you can see my scalp & part more. I was hoping your color was going to be better than over counter...more vibrant & last longer color but that is not the case. I want off the mail list please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right. Keep an eye on your inbox for more details. |
Love my red!Beautiful red hair color. Wish the root bottle would have taken better to my gray roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not entirely meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Need more gray coverage.Love the color but need more gray coverage. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It barely color my hair.Its a bit disappointing that it barely color my hair. I thought that when I click on my previous order as the one I want to buy it will sent me the same quantity as it specifies. It was 2 colors and 2 developer as this set was the one that works for me. It 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEleanor W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Hair colour not all I expectedNot 💯 happy with my colour,, it's fading away after couple of washes . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and we've emailed you as well, please check your inbox! Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Not impressedDidn't cover grey didn't last and waste of money 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTammy Y. - We’re so sorry to hear that you were disappointed by the results of the grey coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
horribleI don’t know what happened to my color this time it came out orange and the grays were not covered fully. I am very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
colorI was told my hair was too dark to do dark blonde , so i decided to go “ a few shades lighter “ than my hair ( which was one of the options they gave me ) and i cannot see any difference in the color of my hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |