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Custom Color Set
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66,637 Verified Client Reviews |
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Gray Coverage QuestionableHappy with my color but grays started surfacing after the second wash. I would expect gray coverage to last a bit longer with permanent color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
UndecidedMy hair is naturally gray and colored a goldish medium blonde. I like the color outcome on my hair that was already colored. However, the coverage on my roots was weak and only lasted a few weeks. I will try it one more time after advising of this issue to see if they can tweak it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
UnhappyDidn’t last fade-away and frizzed turn orange color very unhappy with it hopefully u can help with it change the color make it less frizzy and orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Roots are orangeThis is the first time my color turned out disappointingly and it’s the holidays so that bums me out. Help 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color just isn't right.Even with asking for it to be adjusted to a picture of my hair at the color I want to have on my own head. It didn't happen. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Does not wash out of hairI have used this product for years but now canceling my subscription. I liked the original formula but it seems to have changed and I have a problem rinsing it out. Even after the water runs clear, if I scratch my nails on my scalp, I get lots of color residue under my nails. It's hard to wash off my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not worth the priceThe product is harder to use than your typical box root touch-up. For example, mixing the leftover color with water to rinse my hair is not the easiest thing to do- color everywhere! Plus, it didn't perfectly color my grays. I have to say that customer service was wonderful- canceled my subscription without any problems. All in all, a nice box from the drug store is less expensive and easier to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlaina - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Turned out horriblyTurned half the hair ashy green and the other half reddish looked really bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
AwfulProduct had a really strong smell and burned my scalp. I had ordered an ash brown and ended up with ginger hair. Had to rush out to buy a colour from the supermarket to cover it up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorThe color came out dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |