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Custom Color Set
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66,637 Verified Client Reviews |
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Needs AdjustedIf you can look up the first order there were two colors in it, I think if the color was in between those two colors it may be perfect. The last order was too dark. Also when I’m out in the sun I get red and blond highlights naturally, maybe helpful to know. Thank you so much! I did upload a newer photo. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - Thank you for your feedback! Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details. |
Where’s the copper?Barely any copper at all. Looks mainly dark blonde. Nothing like the beautiful dark blonde copper golden color 7.43 I chose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Equal in colour as the retail high street brandsNice packaging and easy instructions. However, outcome and results are the same as the highstreet retail brands so see no benefit more than the convenience to use the hair dye scheme. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color too darkThe color I got did not match what I had picked out, it was extremely dark. I need to cancel the auto reorder but can’t get thru to a person to do it. Help! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I didn't received the productsI got charged for two months the order for December 2019 it said it was delivered on my front porch I never received anything the order for January 2020 did not receive nothing as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great for grey coverageNice for covering grey. Unfortunately for me the red only lasted a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like last hair colorI do not want the same hair color as my last hair color. It was to gold and dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HorribleThis product made my hair so dry and it didn’t take to my hair! I still had gray roots where I part my hair and on my hairline by my ears! Box coloring is better than this!! What a waste of money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
awfuli wish there was a below one star way to review my experience - i used product last time, color was so far off, i sent in pics, was dismissed by your colorist and had to go to a local salon and pay $80 to have it fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color does not lastA first use, I was happy with the color but found it was gone and a bit brassy and almost orange by the end of the first week. I needed to fix it professionally, which defeated the purpose of an inexpensive at home treatment. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |