|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Turned my hair Orange!My hair is freaking Orange! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark!!I thought I ordered light brown. My hair is a very dark brown. Not what I expected 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ordered January 02 and it is now January 25 and I have not received my order....how long does a person need to wait after ordering.??? its been over 3 weeks since I ordered and still have no hair color ! not impressed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDusty - Thank you for your feedback. We apologize for the disappointing experience you had with the delivery of your color. We have reached out to you via email to see what we can do about remedying this situation. |
Good color, not so good for gray hairI love the color I got from your company. The only problem with your product is that it doesn’t cover gray hair that well and it fades after a couple of weeks! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMayra - We’re so sorry to hear that you were disappointed by the coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
BewareI was a 3 year customer and my last shipment was mixed incorrectly. My stylist wasn’t paying attention and doubled the amount of the white power in my kit. It caused a terrible reaction! I immediately turned off my plan and told eSalon what happened. They never followed up with me to apologize or make sure I was Ok. Make sure that you know your product has been accurately measured before you use it! They are going too fast which is causing mistakes at the customers expense!!!! Slow down eSalon!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJulie - Thank you for your feedback. We apologize for the disappointing experience you had with your last order received. We're always looking to improve our service and products, and truly value everything our clients’ say. Keep an eye on your inbox for more information on how we may further assist. We hope to continue helping you find hair perfection in the future! |
Horrible!I followed directions exactly and it looks awful. It did not color my roots well. You can see where my previous color was, that section seemed to grab the color. The color is wrong. I wanted copper red and it gave me dark blond(intense copper) 2 totally different things. I’m debating whether I can live with it or if I should pay to have it fixed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I no longer want to receive this product. Thank youI thank you for this product, but I want to cancel auto delivery. Thank you 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRobin - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients’ say. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection in the future! |
Change colorI need for my color to be darker, is that possible. I need to also perm, and cut my hair again, is that too early ? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI thought the description of what I wanted was clear enough. I wanted to go brighter and redder, but what was sent was darker and redder, so I'm confused. I must learn how to do this system better, because my current color is a big disappointment. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKim - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color was nto as describedThe color came out reddish brown and I asked for ash dark brown. I also stated that I did not use permanent color but you sent permanent color. WHen I emailed and complained it was dealt with quickly but all you did was send me the same color that did not work previously. I would not recommend this to a friend. I am experienced with hair color and very well versed in beauty products. The colorist did nto get my color correct. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNatalie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |