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Custom Color Set
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66,655 Verified Client Reviews |
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ColorThis is a good product but I like to change things up every once in while. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCari - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about wanting to change things up. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Does not cover grey hairI have tried your product twice now and both times I still had grey hair that was not fully colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngelia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grays came back after 1 weekNot happy with the results at all. I can get a better root fix with Clairol root touch up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fast fadeLoved how simple and easy this process was. The color turned out great.. but faded super quickly! :/ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Minimum gray coverageMinimum coverage of gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanaya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did the opposite of what I wantedI request was for a light blonde that would cover greys and eliminate the red tones from my hair. This gave my hair an overall darker tone, and I’m now actually a red head...the greys are not covered at all, in fact, because my hair is now darker they stand out even more. Cancelling my account. Really disappointed. Would give zero stars if possible. Sticking to my £5 Superdrug lightest ash blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BalayageI did my color that I love today followed by the balayage for the first time. I like the effect it’s subtle but gives light to the hair. But the elastics that are included in the kit are not practical at all especially if you have very long hair. It’s difficult to take them out when you are done with a section and have to put your hair down and when your hands are not quit clean and full product to lighten your hair. Please go back to including hair clips. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaie - We're truly sorry that our Color Kit did not provide the easiest tools for coloring your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DisgustedI am completely mortified by the color!! You sent a new color to correct your first faux pas, and made it worse. I specifically asked for NO red, NOR red, NO RED!!! And, my hair is orange!!! Wtf is wrong with you people! I am putting a review on every social media!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
did not workI had a consultation and explained what I was looking to do, but the color sent to me did not fix my problems. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
colour was completely offI ordered this and was excited to try it out. Answered all the questions, sent in a photo of my hair style/colour. It took a while to arrive and I finally tried it out. Immediately as it reacted on my hair I could tell it was way too dark. I washed it out after 15mins (reco time was 30) to avoid it getting too dark. The colour is so wrong. It's dark brown, almost black and I had requested a warm med brown. Also, the fumes almost made me pass out. I will never use this again or trust ordering it online. The drugstore brand I have used in past is way better without the hassle and cost of this product. Super disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |