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Custom Color Set
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66,655 Verified Client Reviews |
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DisappointedToo drying, fading quickly with each wash. Kudos on being cruelty free though! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Darker color than I hadColor was too dark. I had asked for a lighter color and the developer was only a 20. Needed a 40. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Wrong colorI'm absolutely fuming, I ordered a dark blond ash but when I was done with the coloring, my hair look like a dark strawberry blond border line red, NOT ASH!! I will never order from this company ever again. I should have read the reviews before ordering, so many bad reviews! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniele - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not sure if it was user error or notI bought this to cover my roots by myself. I was worried about overlapping especially in the back where I can't see so I don't think I used enough or maybe didn't leave it on long enough because the color did not match my previous color (this was my 3rd color set and the same formula as the previous one) and still looked like I had darker roots. I'm hoping the highlight kit will fix this and if not, I'll probably go to a salon to get it fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCady - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
3rd time wasn't a charmI continue to have issues with the color formula. Although I followed the directions precisely, my hair feels dried out and looks over processed. eSolon color isn't for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
not happywas so exited to use this product had high hopes.But my hair was just blk not nlue/black i asked for... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMay - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didnt get correct color and customer service was not goodI Tried to reach customer service by sending multiple messages since they give you that choice or a phone #. Sending a message is more convenient for me and I did not hear back in timely manner. I ended up calling since that was also listed as a way to contact them.I was told my color shipped. I told them it was wrong and was told by 2 different reps I REALLY SHOULD HAVE CALLED INSTEAD OF SENDING MESSAGES. (I sent 3 different messages) Then Esalon should take away the CONTACT info choice of sending a message if that wont get help or answere questions. Very disappointed in the color not being what I wanted but it could have been solved befor it was shipped if someone got back to me. I would have continued buying from esalon but to have 2 reps say I should have called was like saying it was my fault. They did Tell me to write return to sender on the box and put the package in mail and I will be refunded. The product,when done right is great but the customer service wont keep me coming back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCraig - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Not covering greyI love the color, but Immediately after rinsing I can see greys. I’ve tried saving and reapplying more color to those spots, I’ve also left the color on longer than recommended in those areas...it just isn’t coloring my greys, which is the only reason that I color my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DarkI do not like the color. It is way too dark. Does not even look brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorothy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like!I ordered dark red mahogany for my hair, came out black with no red tones! Now I have to strip my hair color, thanks to eSalon! It also made my head very very very dry!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |