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Custom Color Set
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66,689 Verified Client Reviews |
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Don’t buy this product!Zero stars. They must have sent me a bad batch of peroxide because the dye dissolved the ends of my hair and it tangled so badly I had to cut six inches from my hair! My scalp burned as well. The product was sticky and hard to get out of my hair even after several shampoos. Save your hair and don’t order this horrible product. What BS to answer me “that one of your hair care specialist have worked with me” This is not true, no one helped me with anything. Do not buy, dishonest company! 0 of 0 people found this review helpful. Did you? |
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when did light brown become the new black?Awful company. Nice try. Custom ordered and consulted for a light brown. My hair is black. Now getting it corrected. Save your money for a professional. No different than the box at the drug store! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Concerned about packagingI like the results I get with this colour set, however is there a way you can reduce the amount of packaging used ??? especially the plastic, and 'plastic-feel paper instructions that I'm not sure I can recycle. I'm trying so hard to reduce the waste and need to make tough decision about the products I buy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Stubborn GreyI’ve had my color change to adjust to cover my grey. Last order color was changed to darkest but unfortunately it did not cover well. Perhaps I will go with other color or discontinue using their products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarisela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorIt looks great until a wash it a few times then my gray starts to show threw around my face and in my part. I guess it’s just hard to cover gray... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not impressedAlthough I like the personalized service the product left my hair super dry and frizzy and after a week with permanent color my grays are starting to show through. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
terrible.My gloves had half the thumb cut off when I opened it. The hair color didn't cover my roots or the red my hair was before using this product. Terribly unsatisfied and I won't be using again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - Thank you for your feedback. We apologize for the disappointing experience you had with us. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover greyWant to cancel my account 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Cancellation not honoredI was told that I can cancel at any time. I cancelled after the first order and this company continued to bill my credit card. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVonzelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for meStrong smell that breaks my hair. I dont want to use again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachael- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |