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Custom Color Set
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66,689 Verified Client Reviews |
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Gray coverageColor did not cover grey roots very well. I have better coverage from beauty 🌎 color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not to goodIt did not take to my hair, when dry was just the same as before I dyed it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The smell was too powerful and dried out my hairI was hopeful that this product would work for me, but was very disappointed. First off the smell was very strong. So much so that by the time I got into the shower it was burning my eyes and nose, and my eyes would not stop watering. This alone would make me not want to use again. On top of that it really dried out my hair, and I am just now able to not have it full of static after 5 weeks. The color faded pretty quickly, and I can see my grey showing again. I am getting one more bottle due to the auto ship. I called to cancel the order, but was told that I could not cancel it even though it has not shipped. I will not be using it. Can you tell me the best place to dispose of this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
No deliveryCant write a review as i haven't received it yet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsobel - We can't wait for you to try our Customized Hair Color! We have a hunch you'll love it! Please keep your eyes out for an email from us shortly. |
Hardest stuffIt was horrible trying to get it out. Like vaseline . Don’t buy it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Oh no, what happened??My last shipment was severely damaged. Most of the items were completely smashed and the package was open when it came in the mail. However, my first shipment was perfect!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly - We're truly sorry that your color did not arrive as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
AWFULI selected the dark blonde and I got a carrot-top. I have to go to a salon and get this redone because I look like a freak. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover grayDidn’t cover gray. I didn’t care for the color I chose wasn’t what I expected. Was easy enough to use but I don’t think it’s something I want to continue using. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color faded real quickly.The color was bright for a week or so and then lost it’s luster. I don’t want this again. It’s was not worth it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisapointedThe color was way off. Despite my pointing out in my initial order and 2 subsequent calls to tweak my color, that my hair pulled gold strongly, my color was extremely brassy. I can do better myself with plain boxed color from the drugstore. . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |