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Custom Color Set
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66,880 Verified Client Reviews |
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Perfect colorMy hair color was perfect. The stylist kept in touch with me on suggestions and instructions. Thank you eSalon. I will now be using your products. 0 of 0 people found this review helpful. Did you? |
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Spot On!I chose a dark brown color because everyone tells me my hair is almost black. The colorist, Emily, looked at the pictures I included and replied that she thought the color I chose was too dark and was going to mix something a little lighter. It is my first order and I made sure to include 3 good pictures of my hair. She was spot on! The color looks great and I love the results! I have never colored my hair before so to have the results be this good was definitely more than I expected. I even did the color on myself, by myself with ease. This is awesome! Thank you, Emily, for adjusting the color and making it PERFECT! 0 of 0 people found this review helpful. Did you? |
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Save $ and get professional resultsI love the hair color Esalon personalized for me! I get a lot of compliments from people and multiple hairdressers have commented on how pretty the color is. Easy to use and delivered to your door. Love Esalon. Have recommended multiple friends to. 0 of 0 people found this review helpful. Did you? |
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Continues to CoverThe color continues to work weel for me and covers gray we do not want seen. 6 of 6 people found this review helpful. Did you? |
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loved color, hated customer serviceThe color was wonderful, but the price for reorder was too high. I was sent an offer for reorder at $10. When I loaded it in the cart, it charged full price. So I never submitted the order. Next thing I know, I receive an email stating my order was received. AND my credit card has been charged full amount. In spite of two emails to cancel an order I did not make, I've received no response. Today I receive an email that my order has shipped! Watch this company. It's saving your credit card info and sending unauthorized shipments! 8 of 10 people found this review helpful. Did you? |
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Looks goodMy last color looks good but is still a bit darker than I would have liked. 0 of 0 people found this review helpful. Did you? |
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It's the most conditioning hair color by far. A+At first I thought it didn't color my grey hair well enough. I went back to using the best OTC hair color I could purchase. What a mistake. My hair is so dry and brittle. I think my hair just grows so much faster and needs to be colored more often than I thought. I am ordering Custom Hair Color more often than before and won't go back to OTC product again. 0 of 0 people found this review helpful. Did you? |
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Good color matchThis product is so convenient and easy to use. One challenge is that it is harsh on your hair. 0 of 0 people found this review helpful. Did you? |
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ScamI was not clearly informed that I would have a repeat order. Terrible colour match the first time and I don't want this order that has come through. I will be going to all forms of social media if I do not get a refund. Absolute scam!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKiren- We’re sorry that you were unaware of our service. We would like to let you know that you can easily adjust the service or turn it off at any time. We encourage people to stay enrolled so that they get the discounted price for hair colour. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color didn't stayI colored my hair last Tuesday and it is now exactly a week later. I loved the color the day and day after coloring, however, it has faded quite a bit in just a week. The blond streaks I was wanted covered back to my original color is coming back through. Almost to the blond it was. I requested a permanent color and don't think that's what I received. I wash my hair every other day but still don't think it should be fading out this bad this quick. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |